Assistance from Muriel, Rain Employee

I was having trouble with my rain sim card and needed to have it replaced. We had just got to level 4 of the lock-down in SA and I was not getting anywhere with calling or emailing Rain support. while I was out to do shopping I spotted a lady at Greenstone mall wearing a Rain T-shirt. I stopped her and asked if she worked for rain. thankfully she did. I told her my issue, and could tell she was concerned. Thereafter she took my number and communicated with me later that afternoon. she asked me all the right questions to understand my issue and took me through all the necessary procedures needed before asking for a new sim card. By the end of the day we concluded that I did indeed need a new sim card, There after she had made a sim swap and had ordered a new sim card to be delivered to me. Five days later I received my new sim and have been a satisfied Rain customer since then. Thank you so much Muriel.