As a customer l feel...

Rain customer service and finance department are taking my money on the wrong date from there Im being told to wait for 7-10 working days while Im having emergency at the hospital now which is not fair last month it happened they did refund on the same day In less than 30 minutes.. Today same thing happened you are now changing the story
Kindly fix this and pay me back my money today or else Im considering living your network because we agreed that my payment date is 1st day of the month not 23rd or 26th
So please kindly fix this or in out of your dishonest contracts

Sorry doesn’t help at this point in time kindly reverse your wrong payment and fix this issues it’s been happening for months now
Kindly not happy with the service when it comes to payments

Why are they calling me and hang up these calls are recorded i just want my money back I’ve got a serious emergency

Rain Customer Service and Finance Department have failed me and they keep on doing the same mistake from their system, now Im being told to wait for 10 to 7 days for their mistakes while Im having an emergency.. This is day light ******* and messed up everything

Please note that this has been happening for quite some time, if it was first time I would understand but 5 months same error or mistake

Unfortunately today Im having an emergency Im crying out loud for help because I can’t wait for 7- 10 days while the doctors want their money you’ve taken in he wrong day

What kind of advance debit order is this one you’ve been doing regarding my account and the agreement is you guys debit on the 1st of every month but this thing of you taking my money 10 days before or 7 days before is not working for me

Please don’t call me 10x telling me the same old story Im kindly asking for my refund not DM’s or **** calls
It unprofessional of you Rain customer service, finance team as well

You’ve been doing this for months it has come to my attention that this is not acceptable at all

May payment date was set for 1st of every month 5 months to ago but you keep on double billing me even 10 days before rhe due date which is not fair please be honest my payment was changed to 1st of every month I have receipts of what Im talking about so please kindly refund my money Im having emergency

No my payment date was changed couple months back close to 5 months now and you keep on telling me that we have sorted it out
Now the story is changing
Your team have accepted that it’s an internal error form your side now on the public space you want to change rhe story


Check in your system the previous payments were made on the 1st of every month not 25 or 23rd
You taken my money more than twice 10 or more days before the due date which should be the 1st

Even if they say Im paying In advance 10 plus days early
Kindly refund my money and fix this mistake from you side
Im having an emergency since 5am you’ve been running around Im not tired of this issue

Please this going up and down is not working kindly reverse the payment which you’ve early this morning.. my payment date is 1st of every month l have invoices so please just to the right thing refund my money problem should be solved
I feel like you are now taking me for a ride just to push time l want my money thats all nothing

Kindly note that you’ve been unconvinced me so bad in a way that l don’t mind moving to another network provider
Im having emergency

Inconvenienced

As a customer l feel like your are robbing me because I’ve changed my payment date to the 1st of every month
But on the 23rd or 26th you’ve taken my money and you guys are telling me that next week on the 1st of June I must pay again

This is not right kindly not happy as a customer

Since last week your team **** to me that Im gonna get my refund over the weekend or Monday morning
I haven’t received anything
Rain finance department and customer service I’m tired of your lullaby story

Kindly not happy
What kind of payment is that where by you pay on the 1st then pay again on the 23rd or 26th
Unfortunately Im not that rich kindly refund me back my money.. let us work accordingly not this way of taking money double in one month

It’s unacceptable

Cool I’m now used to that same old story
Anywhere thank you

Noted