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Tanya M

1 reviews | Active since Jul 2012

02 May 2025, 22:20

Arrears

I have a account that was debited on the 25th April as my debit is the 25th successfully went through. Today I get a message my account is in arrears with R680. How is that possible my next debit is 25th May confirmed by customer service it was escalated to billing had to get feedback now my WiFi is suspended at 22:00 my daughter busy with assignments than bang. What's going on that billing department

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Replies (4)
Rain
Rain's reply03 May 2025, 09:31
Official
Hi Tanya,

Thank you for bringing your payment query to our attention.

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain
TM
Tanya M's update03 May 2025, 14:01
Reviewer Update
No my account was not rectified at all I had to pay R150 for my line to be reconnected cause apparently your billing department does not work Saturday and Sundays. This account need to investigated and my R150 must be credited back to my account
TM
Tanya M's update19 May 2025, 12:21
Reviewer Update
Oh wow than I log into my app just to show again I am in a arrears again If iam correct today is the 19th not 25th so how is it possible someone is messing up my account and its pussing me of now cause really 25th is only Sunday so why am I in arrears it does not make sense at all. CAN SOMEONE FIX MY ACCOUNT CAUSE I AM REALLY NOT GOING THROUGH THIS AGAIN OF MY SERVICES GETTING SUSPENDED FOR SOMEONE THAT IS M3SSING UP IN THE ACCOUNTS DEPARTMENT
TM
Tanya M's update20 May 2025, 08:13
Reviewer Update
That is my concern why overdue when my account was debited successfully on the 25th April so how I am in overdue does not make sense at all