Arin and support must fall

guys whats going on with Arin this person is highly ***********.... since Sunday both my two router's are 4G but this so called technician is saying the tower's are healthy but struggles to connect me to 5G.... Because of I'll be canceling my service with you guy's, poor customer services and support is no ware to be found... i wont pay R1200.00 for *******, please arrange for collection of your devices I've had enough.