Are There Any Real Decision Makers In This Company ??

So, all of a sudden your debit order doesn't go off and then I'm disconnected from your service only to find out the following when I called in today at 16:58

1. After all this time of being your client using only one bank account which you've been debiting from all this time, all of a sudden I find out that "someone" has **********ly changed banking details. I only use one bank account and only that bank account so even if I'm the one who changed it, why would I put a bank account I know nothing of? As mentioned, I've been your loyal client who's never even missed one payment. The account details which were read to me are definitely not mine and I'd like to have a valid explanation as to what happened.

2. I asked the lady I was speaking to get her manager on the phone but then she says I have to hang up and then she will get the manager to urgently call me back to explain this whole thing. Sadly till now no manager has called back

3. Although this is not my fault, I also asked the lady if I can make a partial cash payment in the mean so my services are restored, since I have a school assignment which I urgently need to work on, however, seems that also wasn't important to your team, I had to fork out cash to pay another service provider for internet since Rain doesn't really care much.

I've always honoured my debit orders as can be seen on your side. However, with this one thing which appears to be an issue on your side I just get dropped and disconnected like this? Also when I reach out for help, I'm just met with a brick wall