Applauding Service

I am writing to express my frustration regarding an ongoing issue with my Wi-Fi service, which began on February 1, 2025. On that day, my debit order was processed, but I noticed that my Wi-Fi was not receiving a signal. I immediately reached out to Rain support via the Raingo platform, where I was informed that my account was active and up to date. I followed the advice to unplug and move the Wi-Fi device, but the issue persisted.

On February 2, 2025, I called Rain customer support and was again instructed to unplug and move the Wi-Fi device. Unfortunately, this did not resolve the problem. On February 4, 2025, I spoke with Ray, who informed me that my Wi-Fi had been disconnected. Ray could not provide an explanation for why this occurred, nor could she confirm who initiated the disconnection from Rain’s side. She escalated the matter to the billing department and assured me that I would receive a call back. However, no follow-up call was made.

On February 6, 2025, I called again and spoke with Sandro, who also could not offer a solution but escalated the issue to the billing department. I later spoke to Gene on February 10, 2025, and again, the issue was escalated, with no response received. On several occasions, I was asked for my IMEI number, but I have yet to receive any feedback.

I sent the requested proof of payment on February 14, 2025, after receiving an email asking for it. Subsequently, I was asked for the first and last four digits of my banking card, which I provided. However, to this date, I have not received any response or resolution to the issue.

On February 20, 2025, I called again and was promised a call back from a manager within minutes. Unfortunately, 30 minutes passed without any call, and I had to drop the call without further assistance.

I kindly request immediate clarification on the status of my account and the disconnection of my service. I have been patient throughout this process, but the lack of communication and resolution is extremely concerning. Please provide me with a clear update as soon as possible.