Applauding customer service

On the 16 of April 2020 I made a purchase/requested the 24/7 unlimited, unthrottled sim card. Its been almost a month now and Rain mobile seems as if they have no customer service s****s/ little regard for their customers. I have tried numeruous times to try and contact them, the number provied in their website is absolutely useless and the service team is applauding. RAIN mobile takes their time to answer thats if they do, and if they do answer your email its completely useless information that cannot solve the problem at hand. This is just one of the un answered emails that i have sent to them that is yet to be answered

"Parcel ***-***0

My parcel seems to be in Pretoria, i realy do not understand why.. This information is what is being communicated via RAM tracking systems.. I have been waiting for my parcel since last week Thursday..

This is realy a huge inconvenience, a complete negligence on the Company's part. How can you people mass up such a msmall order. The tracking system said that the parcel was already in Cape Town but was returned by whatever reason.

COULD SOMEONE PLEASE SORT THIS OUT ASAP I AM FED UP OF THIS SITUATION!!"

If you are not willing to send the sim card then please pay me back my money that you owe me in full