APPAULING SERVICE

I purchased 5G with Rain. Rain had sent me in ERROR, a 4G SIM rather than the 5G with router that I had purchased. For this to be rectified, I was asked by the finance department to cancel my order completely, wait to be refunded and then apply again. I would also like to point out that because of the incompetence at Rain I lost out on the special for the 5G that was running at the time, which is what I originally purchased.

I recently tried purchasing 5G through Rain once again. A notification that I am owing money was brought to my attention. What am I owing for exactly? I was sent the incorrect product, and I do not have a router to be using the SIM in any way. So, I am completely baffled!!

I requested the call centre at Rain to get Florence to contact me since she assisted with the query for the incorrect delivery. Still no call from RAIN to sort this out.

RAIN, your customer service is APPAULING. If you mess up, you should sort things out. Do not inconvenience your customers for your mistakes