Appalling services

I ordered a Rain 4G Sim card last Thursday 10th November 2022. Since then I have been receiving calls from a +**********8 who would drop the call on the other side the minute I answered. I left it. On Tuesday afternoon at 15:53 I received yet another call from that number and this time an agent named Tumi spoke and advised me my Sim will be delivered on Thursday 17th November 2022 between 2-4pm. I asked him why it's taking so long for delivery to take place and he advised he will have to follow up with Rain. Needless to say yesterday morning I had 4 calls from the same number and every time I answered my call got dropped on the other side. When I decided to call the number I spoke to a Lukhanyiso Jonas who said there was nothing captured on there system and a new delivery date will have to be furnished to me. I told her this was totally unacceptable and asked to speak to a manager. The manager was apparently busy on another call and would call me back. I'm still waiting on a manager to call me back but subsequent to us chatting I received an email indicating CCD Couriers have unsuccessfully tried to get hold of me regarding my delivery and I need to now call them quoting the reference number they gave in the email. What APPALLING services to say the least!! I have spent more than an hour trying to successfully resolve a simple delivery of a Sim card between CCD Couriers and Rain yesterday and to no avail. Yet come deduction date Rain will be very quick to debit my account. What pathetic services with a bunch of *********** consultants!! I need this resolved as a matter of urgency and await delivery of my order soonest, today is a week later and Rain advertises 3-5 days delivery.

When I called the Rain support yesterday I was informed there's not much they can do as the Courier company needs to sort this out. Later when I spoke to a Thando I was informed again logistics sorts out this kind of problems, not support but NO ONE could assist me in getting this query resolved. I bet my delivery will only take place next week, if I'm lucky!! Rain is the company advertising these Sims and from whom I ordered the Sim from. They should liaise with their selected courier company when such queries arise. It's not the customer's duty to phone to and fro for hours trying to resolve the query. This is such pathetic service!! I need urgent answers as to my delivery please