FvdM
Francois van der Merwe
1 reviews | Active since Mar 2020
29 Jun 2023, 09:14
Appalling service Rain ISP
My 5G Router stopped working on Sunday. I phoned support just after 8. I explained it was urgent as I work online (self-employed) and cannot do any work to earn a living. The matter was escalated. Phoned again on Tuesday, nothing was done and the matter was escalated. Phoned Wednesday evening, still nothing and matter escalated and support staff member put the phone down. We are used to poor service is SA but this level of ‘We don’t care!’ Is breathtaking.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
29 Jun 2023, 10:18Hi Francois,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply29 Jun 2023, 10:18
Official
Hi Francois,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
FvdM
Francois van der Merwe's updateReviewer Update
30 Jun 2023, 13:11Day six without Rain network. I was contacted by Fiona yesterday but a day later still not fixed. I have lost a week’s earnings because not being able to work online. A quarter of my monthly income. But I received an email yesterday to update my payment details so Rain can deduct their payment tomorrow. I told Fiona yesterday that I neef to have it fixed asap. This is just appalling.
FvdM
Francois van der Merwe's update30 Jun 2023, 13:11
Reviewer Update
Day six without Rain network. I was contacted by Fiona yesterday but a day later still not fixed. I have lost a week’s earnings because not being able to work online. A quarter of my monthly income. But I received an email yesterday to update my payment details so Rain can deduct their payment tomorrow. I told Fiona yesterday that I neef to have it fixed asap. This is just appalling.
FvdM
Francois van der Merwe's updateReviewer Update
10 Jul 2023, 14:28My issue with my Rain Router has been resolved. Thanks to a dedicated Rain staff member who came to my rescue after two weeks of being without a network.
FvdM
Francois van der Merwe's update10 Jul 2023, 14:28
Reviewer Update
My issue with my Rain Router has been resolved. Thanks to a dedicated Rain staff member who came to my rescue after two weeks of being without a network.