Appalling Service from service desk agent MAHLOKO MOKWENA!!

In the Life of me I have never been disrespected by a service desk agent like I was just disrespected by one of your agent name Mahloko Mokwena

This woman agent clicked her tongue at me in the beginning of the call after that she went on to tell me the reason she's rezoning to an email I sent on the 23 of September 20 on the 13 of October 20 is because I'm not the only person complaining I must remember that. Then she went on to tell me that am giving her attitude because I asked her is she doesn't know that you can log a query on rains inbox on Facebook. But what really took the cup for me is when I asked her for her name at the end of the call she refused blatantly told me she doesn't want to give me her name , I then warned her that my phone records conversations she went on to say she doesn't care because she is recording on her side too. In all honesty I need that recording of that call pulled and sent to your complaints department for them to tell me is this the kind of people you want to representing rain as a company because if it is they will lose a whole lot more customers. I want a personal apology from her on top of that.