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Ongeziwe N

1 reviews | Active since Nov 2021

05 Jun 2026, 11:50

Appalling service from Raingo

I am Appalled and dissatisfied with the service / assistance I have been getting from rain.We have not had connection since the26th of May. I can't watch my TV, my son has group chats for exams. Whenever there is a power outage or lights go off the device never works again . Last I took the Sim card out and re- inserted it. It worked. I have turned it off, rebooted more than 10. I need help , or get a new device. I have paid for my monthly subscription for the month. An i know for a fact I will not be refunded for this week that have not coverage. My son is writing exams and has group assignments .I hv to cough out extra cash I do not have to by him data. I can listen to music or what's tb because all those require wifi. And I now am at the office full time thanx to no wifi connection. I have not spoken to anyone from the support team , the last time I called I gave the convenient times for calls but dololo. I need urgent assistance, as am at my wits ends and have used so much money I do not to buy data.I just spoke to a call center agent again today the 5th of June 2026 and this is the 6 or so agent I have spoken to. Only now is this one saying they will log a ticket that I get a new device. This will take another 3 days ,I told him I am not happy with that and want to log a complaint. He said no they do not transfer , his manager will call back . Dololo , I am still waiting

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Replies (3)
Rain
Rain's reply05 Jun 2026, 12:12
Official
Hi Ongeziwe,
  
 Thank you for bringing your complaint to our attention.

 We will be in touch to further assist.
 
  
 Regards,
 rain. 
ON
Ongeziwe N's update05 Jun 2026, 14:26
Reviewer Update
The custome service I'm getting is startin to rally **** me off( excuse my french , i am at my wits ends and are gatvol). Imagine paying a monthly subscription on the 25th and I have been without connection since the 26th to date. I Call them they give uthe run arround , their head office is just as bad . I hv been waiting for a cal back to ublock a mere simcard for 2 hours. And 3hours for a manager to call me to log a complaint. I had asked last week that they request a new device for me that was not done, the agent i spoke to earlier now has the gal to tell me he has requested a device and it will take an additional 3days for me to get it. Should I just forget getting help and I cancel and they give me my refund ? What customer service is this?
ON
Ongeziwe N's update08 Jun 2026, 14:40
Reviewer Update
As I have told each and every agent I have spoken to , the simcard is in the oppo device . I put it in my phone to check if it would connect , it did not work . I have been without wifi since the 26th on May. I sent WhatsApp texts, call on still have not been assisted to date. I have been buying data everyday without fail yet have pain a full months subscription. I have been getting excuse after excuse, but no solutions. I was promised a call back with a manager to make a complain and also a new device dololo till today. Tomorrow will be 2 weeks with no Wifi. Is this how Rain treats it long term customers, I have been with you for 5 years. Will even get a refund for the days without cover.