Appalling Service From Rain

I am writing as a deeply dissatisfied customer regarding an ongoing issue with Rain billing and service delivery. Despite never receiving the service I was charged for, I continue to be billed monthly for an undelivered and subsequently cancelled product. I have attempted to resolve this matter through your customer support channels, but the experience has been extremely frustrating. I am now in the second month of lodging a formal complaint, yet no action has been taken. Their team is consistently unreachable and unresponsive, which gives the impression that my concerns are being deliberately ignored.