Appalling service from Rain

I am extremely upset and dissatisfied with the service from rain. I have been having constant disruptions to the internet service for about two weeks now. I am in Randburg. 4g and 5g just disconnect throughout the day.

When I call the call center, no one replies. The phone just rings AND no one calls back. I have emailed, tweeted no response YET you deduct the money faithfully on the first.

To say I am disappointed is an understatement. I work from home. My child does online schooling. We CANNOT afford to NOT HAVE INTERNET even for 30 MINS. I pay for service so I expect to get my money's worth.

I have been up from 5 to work. NO INTERNET. Instead of doing my work, I am trying to get hold of you people.

Your customer service is appalling!!!! No one cares. PLEASE sort this out. I need to work and my child needs to go to her classes at 7!!!!

After being a loyal client for two years I have had enough of this nonsense. I canceled your service on 29 January. I hope you will NOT DEBIT me on 1 March. I have seen a trend that you continue to debit after cancelations.