Appalling service at Rain Wifi network

Im highly disappointed with the service provided by Rain. I been having 4G wifi SIM card from Rain since June 2020. In December 2020 Rain phone me offering me a 5G network for 3 months with same subscription of R479 per month and thereafter R699 subscription per month will apply. I immediately accepted the offer since I was struggling for wifi speed connection with 4G technology. It took rain 6 weeks to deliver the router on 26 February 2021, the first ddisappointment i had with Rain.

Second disappointment is that I have been sitting without wifi connection since the 9th February 2021. I phoned Rain customer support yesterday on the 12 February 2021 i spoke to Thabo Mokolobate who assigned the network technician named Mbali who couldn't assist me because i was not home at the address registered for the device at the time. Mbali request to send me an email that i need to respond to as soon as i get home so he can assist me. I did as he requested d responded to the email to notify him that i was home he can contact me. An hour went by, no phone call from Mbali, i phoned the customer support again, and a lady put me on hold apparently got hold of Mbali & gave him the message notifying him that im home & waiting for his phone call so he can resolve my wifi problem. Another hour passed, i phoned customer support again & this time i spoke to Phumzile who mentioned that Mbali's shift has ended therefore she is going to assign another network technician to contact me, that didn't happen either.

I phoned again this morning i spoke to a lady who also promised to assign the 3rd network technician to contact me which im still waiting up this moment. The most appalling thing about what the lady i spoke to this morning is the fact that when i tell her that the service of going in circles by assigning network technicians wich NEVER calls me back is unacceptable, she went mute on me until i hung up the call.

Im giving Rain until end of today to get my wifi working, if not this email serves to officially cancel my services with Rain & please come pick up your device on Monday.