Appalling Service

I have been a loyal RAIN customer for over five years. Unfortunately, my recent experience has been dramatically different from what I’ve come to expect. RAIN abruptly terminated my service without warning, and I’ve encountered significant difficulties in reaching customer care. Despite multiple attempts to contact RAIN, the one time I managed to get through was by pretendeing I wanted a new contract through their sales department, I have been unable to resolve the issue. The online forgot password process is also dysfunctional, despite multiple attempts, I haven't been able to regain access to my account. Furthermore, RAIN continues to demand payment for a service that was unexpectedly cut off, and their explanations regarding the termination have been inconsistent and unsatisfactory. I have requested a call back to address these issues but have yet to receive one. Yesterday, someone from RAIN called me and unfortunately we were cut off and I have been waiting for her to call again as I can't call her back as their phone does not go through. I am requesting urgent intervention from RAIN to rectify this situation, including a full account review and contract cancellation. The level of customer service I have experienced is completely unacceptable.