VR
Vishal R
1 reviews | Active since Jun 2025
02 Jul 2025, 10:39
Appalling service
"Utterly disgusted with Rain Customer Service! I've been battling a billing issue for THREE WEEKS, and it's still unresolved. Despite multiple escalations, I haven't received a call from the billing department.
Appalling service! I've asked to speak to a manager/supervisor, but still, NO CALL. Instead, I get directed to international call agents who don't understand or assist me.
Rain Customer Service is PATHETIC! I've been billed R900 for unknown reasons, while experiencing network and speed issues for 3 MONTHS. Useless tickets have been open, but nothing's been resolved.
And they expect me to continue paying for my subscription? I'm appalled!"
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
02 Jul 2025, 12:01Hi Vishal
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Jul 2025, 12:01
Official
Hi Vishal
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
VR
Vishal R's updateReviewer Update
22 Jul 2026, 08:23utterly appalled, disgusted, and left completely wordlessI am utterly appalled, disgusted, and left completely wordless by the abysmal service I have received from Rain.
For the past 7 months, there has been an ongoing network query on my account. Despite this being an issue for over half a year, it has still not been resolved, and I have received absolutely no feedback or concrete updates from their team. Every single time I call in to follow up, I am simply told the matter has been "escalated," yet nothing ever happens.
I called in yesterday because my account payment was due this morning, and I wanted to address this ongoing issue before the money was taken. Once again, I was shocked by the poor service I received. I am actively paying for a service that I have been completely unhappy with for the past 7 months.
To make matters worse, the retention/billing team was supposed to pass a re-credit on my current invoice that was due today, but nothing has been done. I am tired of paying for a service I am not receiving and being ignored by customer care.
Rain needs to resolve this network issue immediately and sort out the credit owed to my account!
For the past 7 months, there has been an ongoing network query on my account. Despite this being an issue for over half a year, it has still not been resolved, and I have received absolutely no feedback or concrete updates from their team. Every single time I call in to follow up, I am simply told the matter has been "escalated," yet nothing ever happens.
I called in yesterday because my account payment was due this morning, and I wanted to address this ongoing issue before the money was taken. Once again, I was shocked by the poor service I received. I am actively paying for a service that I have been completely unhappy with for the past 7 months.
To make matters worse, the retention/billing team was supposed to pass a re-credit on my current invoice that was due today, but nothing has been done. I am tired of paying for a service I am not receiving and being ignored by customer care.
Rain needs to resolve this network issue immediately and sort out the credit owed to my account!
VR
Vishal R's update22 Jul 2026, 08:23
Reviewer Update
utterly appalled, disgusted, and left completely wordlessI am utterly appalled, disgusted, and left completely wordless by the abysmal service I have received from Rain.
For the past 7 months, there has been an ongoing network query on my account. Despite this being an issue for over half a year, it has still not been resolved, and I have received absolutely no feedback or concrete updates from their team. Every single time I call in to follow up, I am simply told the matter has been "escalated," yet nothing ever happens.
I called in yesterday because my account payment was due this morning, and I wanted to address this ongoing issue before the money was taken. Once again, I was shocked by the poor service I received. I am actively paying for a service that I have been completely unhappy with for the past 7 months.
To make matters worse, the retention/billing team was supposed to pass a re-credit on my current invoice that was due today, but nothing has been done. I am tired of paying for a service I am not receiving and being ignored by customer care.
Rain needs to resolve this network issue immediately and sort out the credit owed to my account!
For the past 7 months, there has been an ongoing network query on my account. Despite this being an issue for over half a year, it has still not been resolved, and I have received absolutely no feedback or concrete updates from their team. Every single time I call in to follow up, I am simply told the matter has been "escalated," yet nothing ever happens.
I called in yesterday because my account payment was due this morning, and I wanted to address this ongoing issue before the money was taken. Once again, I was shocked by the poor service I received. I am actively paying for a service that I have been completely unhappy with for the past 7 months.
To make matters worse, the retention/billing team was supposed to pass a re-credit on my current invoice that was due today, but nothing has been done. I am tired of paying for a service I am not receiving and being ignored by customer care.
Rain needs to resolve this network issue immediately and sort out the credit owed to my account!