Appalling Service

Firstly, I would like to express my utmost disappointment with the mediocre service I received from RAIN from yesterday until this morning. I logged a query yesterday at about 15h00, then I was assured by an urgent that my issue will be resolved as soon as possible. To my disappointment when I called again this morning, I was told an email was sent through to me yesterday already with a list of three things that I already did with the first agent. After checking my emails, I called back and she realized that an email was actually not sent through. In addition to this, the first agent I spoke to this morning already closed my case. This was then escalated to a senior agent who assured me that a technician will contact me shortly because at this point my concern was a 24-hour waiting period that I need to be placed on since my issue was actually actioned this morning. This is after I told the agent yesterday that my two kids are studying from home and that I have a meeting that I need to attend from 10 am. I cannot even express how frustrated and disappointed I am with RAIN. I have been speaking to different individuals trying to tell me the same thing that the first agent communicated to me. What annoyed me the most is the script they are using in saying the same thing to a customer, “I understand your frustration”, “I am sorry to for that”, if I hear that one more time, I will throw up. I am currently using my data to attend a meeting and this takes about two hours and more. My sons are inconvenienced and missing out on important lectures. I believe this could have been resolved this morning before my meeting. Someone failed to do their work here. I am appalled by the staff’s incompetence. My advice to all, rather to stick to a service provider that will resolve your issues immediately.