Appalling, Non existent customer service!!!!

I have a RainOne home (R625) and RainOne work (R795) account, both debit from the same card on the 1st.

This month it debited for home but not for work. On the 2nd I received a sms, “To avoid limited internet connection due to non payment visit website or click on the link (Pay@) to make payment”

Clicked on the link and it had my name, a reference number and amount R795 (obviously this is for RainOne work, right? WRONG!)

I made payment on the 2nd right after that sms but haven’t had connection since. The router displays “Check Account” on the screen.

I have WhatsApped, sent 2 Twitter dms, used the Ask Rain option, called *** a million times. Some calls are answered but with no assistance except to be told that the account is up to date and I should reboot. Some calls are not answered and I am on hold for more than 5mins each time. Emails to the billings department have been sent I have 5 refrence numbers but no one has called and rectified the issue.

Today I realised that the money I paid on the 2nd was credited to my RainOne home, which makes bo sense to me. Why would you say I owe R795 and then credit a R625 account that has already been credited for the month????

I have had to top up my employees with data for these 3 days which has amounted to close to the R795 I have already paid!

WHY WOULD YOU CREDIT THE WRONG ACCOUNT????

Rain is quick to debit and suspend services but drag their feet when they have to resolve THEIR mistake.

The customer service from Rain is nonexistent it is appalling!!!!!

Make me understand how 5 reference numbers help me??? Where is your support team??? Why must I pay the full amount for half the services???? Why is your call centre and WhatsApp giving wrong information?

INCOMPETENCE AT ITS BEST.