ZH
Zakkiyya H
1 reviews | Active since Dec 2020
07 Jun 2023, 11:41
APPALLING CONTINUOUS BAD SERVICE
Rain has just been disappointing day after day and I don't know how many more times I need to keep calling in to get feedback. I have a few Queries pending and nothing has been done - this is now becoming so frustrating because when I 1st joined rain, I had no issues and I was a very happy customer, so much so that I have referred family and friends and they have switched. I am not able to utilize their services however they expect full payment when it's due Firstly - 06 April, I initially called in to downgrade from the R729 plan to the R529 plan, I was advised that my debit order for the R529 will only be deducted end of May, end May, i was debited R739 - when I called in to follow up, I was advised that the downgrade was not done. Kept calling in and I received conflicting information from the different consultants. I left it and asked them to ENSURE i have been downgraded so I expect the payment end of June to be 559 because of the new Rain plans Secondly, My router has been giving problems and is faulty as its not reading the Sim Card This has been ongoing for 2 weeks now - I still went through the whole trouble shooting process etc but NO ONE wants to listen when I said the issue is NOT the simcard or the network, it's with the router. I was called last week Wednesday and I was advised that a Technician will be in touch 24/48 hours so they can come to my residence to have a look at the router - to date, no one has called so I keep calling in to follow up. Thirdly - With the new Rain One, We receive 2 free 4G Simcards - one works, the other one does not. I called in to let them know that the 2nd simcard is not working, does not even register on my cell. I was advised this will be collected and a new simcard will be sent to me, when I called in again I was advised another department will looking into the simcard and try and register it from their end. Come one guys - this is ridiculous. Rather just cancel my subscription, I will have better luck elsewhere
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
07 Jun 2023, 12:01Hi Zakkiyya H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply07 Jun 2023, 12:01
Official
Hi Zakkiyya H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
ZH
Zakkiyya H's updateReviewer Update
07 Jun 2023, 12:57Hi, The call was cut off - someone had contacted me and never called back - i am available, please do call
ZH
Zakkiyya H's update07 Jun 2023, 12:57
Reviewer Update
Hi, The call was cut off - someone had contacted me and never called back - i am available, please do call
ZH
Zakkiyya H's updateReviewer Update
13 Jun 2023, 09:30Good Day
Can I please get some sort of feedback regarding how long it will now take for a technician to come out and the issue on the second 4G simcard that is still not working?
Awaiting your prompt response, thanks
Can I please get some sort of feedback regarding how long it will now take for a technician to come out and the issue on the second 4G simcard that is still not working?
Awaiting your prompt response, thanks
ZH
Zakkiyya H's update13 Jun 2023, 09:30
Reviewer Update
Good Day
Can I please get some sort of feedback regarding how long it will now take for a technician to come out and the issue on the second 4G simcard that is still not working?
Awaiting your prompt response, thanks
Can I please get some sort of feedback regarding how long it will now take for a technician to come out and the issue on the second 4G simcard that is still not working?
Awaiting your prompt response, thanks
ZH
Zakkiyya H's updateReviewer Update
24 Jun 2023, 09:22Good Day
This just gets worst as the days go by. My router issue has been sorted thank you, however, I am yet to receive feedback on the 2nd 4g Sim card as its still not working and additionally, my debit order went off my account for R719.00 when I was advised l the amount will be R560. How and why am I still being overcharge? I initially called on 06 April to be downgraded and it's the End of June and that hasn't been adhered to from the beginning. I am fully aware that I am a post paid customer so with that being said, the downgrade should have been applicable end of May, months later and I am still paying the upgrade fee and now I'm plowing pushed from pillar to post again. Please can someone please assist and advise a way forward regarding payments as well as the issue on the 4g simcard. This is really frustrating as this has been going on for months now..
This just gets worst as the days go by. My router issue has been sorted thank you, however, I am yet to receive feedback on the 2nd 4g Sim card as its still not working and additionally, my debit order went off my account for R719.00 when I was advised l the amount will be R560. How and why am I still being overcharge? I initially called on 06 April to be downgraded and it's the End of June and that hasn't been adhered to from the beginning. I am fully aware that I am a post paid customer so with that being said, the downgrade should have been applicable end of May, months later and I am still paying the upgrade fee and now I'm plowing pushed from pillar to post again. Please can someone please assist and advise a way forward regarding payments as well as the issue on the 4g simcard. This is really frustrating as this has been going on for months now..
ZH
Zakkiyya H's update24 Jun 2023, 09:22
Reviewer Update
Good Day
This just gets worst as the days go by. My router issue has been sorted thank you, however, I am yet to receive feedback on the 2nd 4g Sim card as its still not working and additionally, my debit order went off my account for R719.00 when I was advised l the amount will be R560. How and why am I still being overcharge? I initially called on 06 April to be downgraded and it's the End of June and that hasn't been adhered to from the beginning. I am fully aware that I am a post paid customer so with that being said, the downgrade should have been applicable end of May, months later and I am still paying the upgrade fee and now I'm plowing pushed from pillar to post again. Please can someone please assist and advise a way forward regarding payments as well as the issue on the 4g simcard. This is really frustrating as this has been going on for months now..
This just gets worst as the days go by. My router issue has been sorted thank you, however, I am yet to receive feedback on the 2nd 4g Sim card as its still not working and additionally, my debit order went off my account for R719.00 when I was advised l the amount will be R560. How and why am I still being overcharge? I initially called on 06 April to be downgraded and it's the End of June and that hasn't been adhered to from the beginning. I am fully aware that I am a post paid customer so with that being said, the downgrade should have been applicable end of May, months later and I am still paying the upgrade fee and now I'm plowing pushed from pillar to post again. Please can someone please assist and advise a way forward regarding payments as well as the issue on the 4g simcard. This is really frustrating as this has been going on for months now..
ZH
Zakkiyya H's updateReviewer Update
26 Jun 2023, 11:14Good Day
Please do send me the proof as I did not cancel the migration for the downgrade. Can I please ask that you also pull all my telephone records as I can assure you I did NOT CANCEL the Migration, rather I re-iterated to downgrade my current plan. I have called multiple times thereafter again requesting to downgrade my plan as well as the other issues I was experiencing as mentioned on my initial complaint. In essence, for 2 months I have been paying more than what I should have paid after multiple verbal confirmations the downgrade was successfull therefore my account should be credited for May and June for the additional fees as this was not a fault on my end, rather on Rain's end as the consultants whom I dealt with clearly did not do as requested which is rather frustrating and I would say an appalling service. May - I should have paid R529 however I was debited R729 and June I should have paid R559 and a debit order of R719 was deducted - my account should be credited with a value of R360.
I await feedback regarding the proof and when my calls made to the call centre has been investigated as this has been ongoing now since April. This cannot go on for another 3 months and then end of July I am still debited +R700.00, this is now ridiculous and extremely frustrating
Please do send me the proof as I did not cancel the migration for the downgrade. Can I please ask that you also pull all my telephone records as I can assure you I did NOT CANCEL the Migration, rather I re-iterated to downgrade my current plan. I have called multiple times thereafter again requesting to downgrade my plan as well as the other issues I was experiencing as mentioned on my initial complaint. In essence, for 2 months I have been paying more than what I should have paid after multiple verbal confirmations the downgrade was successfull therefore my account should be credited for May and June for the additional fees as this was not a fault on my end, rather on Rain's end as the consultants whom I dealt with clearly did not do as requested which is rather frustrating and I would say an appalling service. May - I should have paid R529 however I was debited R729 and June I should have paid R559 and a debit order of R719 was deducted - my account should be credited with a value of R360.
I await feedback regarding the proof and when my calls made to the call centre has been investigated as this has been ongoing now since April. This cannot go on for another 3 months and then end of July I am still debited +R700.00, this is now ridiculous and extremely frustrating
ZH
Zakkiyya H's update26 Jun 2023, 11:14
Reviewer Update
Good Day
Please do send me the proof as I did not cancel the migration for the downgrade. Can I please ask that you also pull all my telephone records as I can assure you I did NOT CANCEL the Migration, rather I re-iterated to downgrade my current plan. I have called multiple times thereafter again requesting to downgrade my plan as well as the other issues I was experiencing as mentioned on my initial complaint. In essence, for 2 months I have been paying more than what I should have paid after multiple verbal confirmations the downgrade was successfull therefore my account should be credited for May and June for the additional fees as this was not a fault on my end, rather on Rain's end as the consultants whom I dealt with clearly did not do as requested which is rather frustrating and I would say an appalling service. May - I should have paid R529 however I was debited R729 and June I should have paid R559 and a debit order of R719 was deducted - my account should be credited with a value of R360.
I await feedback regarding the proof and when my calls made to the call centre has been investigated as this has been ongoing now since April. This cannot go on for another 3 months and then end of July I am still debited +R700.00, this is now ridiculous and extremely frustrating
Please do send me the proof as I did not cancel the migration for the downgrade. Can I please ask that you also pull all my telephone records as I can assure you I did NOT CANCEL the Migration, rather I re-iterated to downgrade my current plan. I have called multiple times thereafter again requesting to downgrade my plan as well as the other issues I was experiencing as mentioned on my initial complaint. In essence, for 2 months I have been paying more than what I should have paid after multiple verbal confirmations the downgrade was successfull therefore my account should be credited for May and June for the additional fees as this was not a fault on my end, rather on Rain's end as the consultants whom I dealt with clearly did not do as requested which is rather frustrating and I would say an appalling service. May - I should have paid R529 however I was debited R729 and June I should have paid R559 and a debit order of R719 was deducted - my account should be credited with a value of R360.
I await feedback regarding the proof and when my calls made to the call centre has been investigated as this has been ongoing now since April. This cannot go on for another 3 months and then end of July I am still debited +R700.00, this is now ridiculous and extremely frustrating
ZH
Zakkiyya H's updateReviewer Update
27 Jun 2023, 07:18Good Day
The email was received however that does not make sense to me at all. The consultant would have canceled this because I did not cancel the downgrade. How and why would cancel I if I initially called to downgrade. I remember this call because this was when I was advised that I was a post paid client and due to this, the downgrade would have been applicable only end of May. Please do kindly investigate the calls that was made as these should have been recorded and then please revert back to me with feedback. During my conversation with every consultant, I made it very clear that I requested to be downgraded. This is now again going back and fourth and wasting time. I want a refund as the consultants did not do as they were requested to do. Again this is going back and fourth and there is no solution. I was advised telephonically as well that the debit order for June should have been R559 but I was debited R719? Please escalate this matter because I am now honestly exhausted and frustrated that I have to constantly repeat myself. The recorded calls will give you all the information and evidence you actually need.
The email was received however that does not make sense to me at all. The consultant would have canceled this because I did not cancel the downgrade. How and why would cancel I if I initially called to downgrade. I remember this call because this was when I was advised that I was a post paid client and due to this, the downgrade would have been applicable only end of May. Please do kindly investigate the calls that was made as these should have been recorded and then please revert back to me with feedback. During my conversation with every consultant, I made it very clear that I requested to be downgraded. This is now again going back and fourth and wasting time. I want a refund as the consultants did not do as they were requested to do. Again this is going back and fourth and there is no solution. I was advised telephonically as well that the debit order for June should have been R559 but I was debited R719? Please escalate this matter because I am now honestly exhausted and frustrated that I have to constantly repeat myself. The recorded calls will give you all the information and evidence you actually need.
ZH
Zakkiyya H's update27 Jun 2023, 07:18
Reviewer Update
Good Day
The email was received however that does not make sense to me at all. The consultant would have canceled this because I did not cancel the downgrade. How and why would cancel I if I initially called to downgrade. I remember this call because this was when I was advised that I was a post paid client and due to this, the downgrade would have been applicable only end of May. Please do kindly investigate the calls that was made as these should have been recorded and then please revert back to me with feedback. During my conversation with every consultant, I made it very clear that I requested to be downgraded. This is now again going back and fourth and wasting time. I want a refund as the consultants did not do as they were requested to do. Again this is going back and fourth and there is no solution. I was advised telephonically as well that the debit order for June should have been R559 but I was debited R719? Please escalate this matter because I am now honestly exhausted and frustrated that I have to constantly repeat myself. The recorded calls will give you all the information and evidence you actually need.
The email was received however that does not make sense to me at all. The consultant would have canceled this because I did not cancel the downgrade. How and why would cancel I if I initially called to downgrade. I remember this call because this was when I was advised that I was a post paid client and due to this, the downgrade would have been applicable only end of May. Please do kindly investigate the calls that was made as these should have been recorded and then please revert back to me with feedback. During my conversation with every consultant, I made it very clear that I requested to be downgraded. This is now again going back and fourth and wasting time. I want a refund as the consultants did not do as they were requested to do. Again this is going back and fourth and there is no solution. I was advised telephonically as well that the debit order for June should have been R559 but I was debited R719? Please escalate this matter because I am now honestly exhausted and frustrated that I have to constantly repeat myself. The recorded calls will give you all the information and evidence you actually need.