APPALLING AND HORIFFIC CUSTOMER SERVICE

I placed an order on the 19th October for 5G router and sim, it's the 27th October 2021 I still have not received any communication regarding the order placed or when I will receive delivery, Called several times spoke to different consultants and all I'm told is my query has been escalated I should wait 24hrs for response. I called on the 26th and I spoke to Thembekeli who escalated the query to logistics team, I then called again this morning(27/10) spoke to Ayanda who only advised me that she can only send a follow up email and I should still wait for 24hrs. At 13h52 I called again, spoke to a different consultant, who said he'll give my details to a team leader to call me, it's 15h35, I have not received a call or email advising me if my query will be resolved or not.

Service is very horrible