ANYBODY WITH ADVICE???

I wrote a review about the lady who helped me setup my Rain One rooter.. etc.. JOEY-LEE GALANT.. I gave her 5 stars.. and her job was done.. I am changing my review about her.. she was worth the 5 stars.. What happened AFTER is appalling..

According to Rain's coverage map.. I should have NO HASSLES with STRONG RELIABLE connection.. But I know that 5G doesn't do well when there are buildings in the way.. which is fine.. Because Joey made sure to log a request for an external rooter to be installed ASAP and for the agent installing it to contact me urgently.. So the whole of Wednesday last week and the whole of Thursday.. I waited.. NOTHING FROM NOBODY..

I logged the 4th support ticket today.. Phoned this morning and insisted that SOMEONE please get in contact witb the agent AND LET ME KNOW WHATS HAPPENING.. This TOO didn't happen.. so I phoned AGAIN.. and held on for almost 30 minutes before my airtime ran out.. waiting for a guy named KRISHNA to check what is going on and to go through my previous communication.. so eventually my phone disconnected..

So here is the problem.. I bought RAIN ONE 5G HOME including 2 new sims.. I stream from home and this is the reason I decided to get Rain 5G home because I need a strong.. fast and very stable connection in order to do what I do..

Rain wanted money upfront which I paid on the 8th of June already.. with a debit order for full amount going off on the 20th..

I honoured my end of the agreement.. RAIN DID NOT.. I AM STILL WAITING FOR THE EXTERNAL ROOTER.. STILL WAITING FOR RESPONSE ON MY SUPPORT TICKETS.. STILL WAITING FOR JUST ANYBODY TO CALL ME AND SORT THE PROBLEM OUT.. STILL WAITING FOR THE INSTALLER.. AGENT.. TO CONTACT ME..

AND TO TOP IT ALL.. THE PORTING TO BE ABLE TO KEEP MY OLD NUMBERS ALSO FAILED..

SO IF ANYBODY READING THIS HAVE ADVICE.. PLEASE TELL ME WHAT I AM SUPPOSED TO DO.. DROP ME AN EMAIL.. schmiekie at gmail dot com