Another Unhappy Customer

For the Past 2 months, my debit order has has successfully been deducted from my account, like all the other months I have been a customer for over 3 years, but the status of those last two months payments say they are still due on my account login. My internet has been on and off for over a month, and I have people relying on the network for work. secondly, it is impossible to get hold of Rain's call center. I phoned and waited over 25 minutes on 5 occasions, out of those 5 occasions, the call was answered twice, of those 2 calls, the call center agent put me back on hold and hung up without resolving my issues.

I have since emailed *** and *** which I was made to believe is the CEOs number, I also messaged them on Facebook, and X, to which I get a generic response, that is unhelpful, when I reply to that Generic message with my account and contact details, there is no response.

The ASKRAIN chatbot built in on the site generates a support ticket number, which is a joke as well because I must have over 20 of those tickets, and the chat bot's only function is to open tickets, to which nobody contacts you.

I am worried that Rain has gone bankrupt, because there is a growing number of irate customers creating groups on social media etc. needless to say Rain will be handing over a lot of customers to their competition this December, including myself.