TT
Thembi T

1 reviews | Active since Apr 2021

18 Nov 2022, 15:05

Another terrible review on Rain network

Can you believe I'm writing another review. I'm sick and tired of you Rain network. Last month I was here and this month I'm back here again because of your poor service. Why was I debited for a 4g account that I last used nearly 2 years ago? I've escalated queries and you not responding you running away from me. I want my money back, again! I can't be paying for services I'm not using. You are slow in resolving issues and quick when it comes to debiting people's accounts.

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Replies (2)
Rain
Rain's reply18 Nov 2022, 15:08
Official

Hi Thembi 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
TT
Thembi T's update18 Nov 2022, 16:10
Reviewer Update
I did send a query regarding this matter, why was I being ignored?
You did the same thing last month and again this month, your service is too poor you must be ashamed of yourselves.
I need you to confirm when exactly the money will be refunded back.