SG
Simiso G
1 reviews | Active since Oct 2024
02 Nov 2025, 21:52
Another network issue and slow resolution
It’s the second time now that my WiFi just loses network. First time it took a week for it to be resolved. I can’t wait a week again for what seemingly looks like the same issue. I did log a request via telephone and whatsapp but nothing from the support team. I understand you simply can not have network all the time and you get issues now and then but it’s been off for about 2 days now. Not wanting an immediate resolution but I’ve been here before and this seems to be the only way to through to you guys. I have to buy data to reach out to you guys and not get any assistance for days while subscription is fully paid for is unfair.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
03 Nov 2025, 08:29Hi Simiso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Nov 2025, 08:29
Official
Hi Simiso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SG
Simiso G's updateReviewer Update
03 Nov 2025, 18:1621 Phoenix road, Bridge City Boulevard kwaMashu 4360
Please call as I don’t have data to respond immediately
*** or ***
Please call as I don’t have data to respond immediately
*** or ***
SG
Simiso G's update03 Nov 2025, 18:16
Reviewer Update
21 Phoenix road, Bridge City Boulevard kwaMashu 4360
Please call as I don’t have data to respond immediately
*** or ***
Please call as I don’t have data to respond immediately
*** or ***
SG
Simiso G's updateReviewer Update
04 Nov 2025, 09:28This happened with the first router as well. The guy said it’s a stain but my router is placed next to my television. After about 3 or 4 removing and inserting the SIM card back it just jamms so I can’t remove it all I can do is switch it on and off and that doesn’t work
SG
Simiso G's update04 Nov 2025, 09:28
Reviewer Update
This happened with the first router as well. The guy said it’s a stain but my router is placed next to my television. After about 3 or 4 removing and inserting the SIM card back it just jamms so I can’t remove it all I can do is switch it on and off and that doesn’t work
SG
Simiso G's updateReviewer Update
06 Nov 2025, 17:09The swim swap was done but it still doesn’t work. Our previous chat said sim swap and router he only came with the SIM card and it didn’t work. Please send a router as mentioned above as he said it could be a router issue. Guys it’s been a week now with this problem.
SG
Simiso G's update06 Nov 2025, 17:09
Reviewer Update
The swim swap was done but it still doesn’t work. Our previous chat said sim swap and router he only came with the SIM card and it didn’t work. Please send a router as mentioned above as he said it could be a router issue. Guys it’s been a week now with this problem.
SG
Simiso G's updateReviewer Update
06 Nov 2025, 18:21And even when I put the sim in my phone should it not work? Cause it still doesn’t work I tried with a different vodafone router and it didn’t work either. maybe I don’t need replacements I need someone to actually check and see what the issue is.
SG
Simiso G's update06 Nov 2025, 18:21
Reviewer Update
And even when I put the sim in my phone should it not work? Cause it still doesn’t work I tried with a different vodafone router and it didn’t work either. maybe I don’t need replacements I need someone to actually check and see what the issue is.
SG
Simiso G's updateReviewer Update
07 Nov 2025, 14:50I tried that and it still doesn’t work. We tried that with the guy as well and he left and said it could be the router. Please get someone to assist as I’ve tried all troubleshooting options this is not helping
SG
Simiso G's update07 Nov 2025, 14:50
Reviewer Update
I tried that and it still doesn’t work. We tried that with the guy as well and he left and said it could be the router. Please get someone to assist as I’ve tried all troubleshooting options this is not helping
SG
Simiso G's updateReviewer Update
08 Nov 2025, 08:14The router is now on
SG
Simiso G's update08 Nov 2025, 08:14
Reviewer Update
The router is now on
SG
Simiso G's updateReviewer Update
08 Nov 2025, 08:20The sim is inside the router. The router is on I have tried to reset the router is near a window I have tried changing rooms I have tried allowing atleast 15 minutes before I try changing position. The router has been working for about two months in this new address. My address is 21 Phoenix road kwamashu.
SG
Simiso G's update08 Nov 2025, 08:20
Reviewer Update
The sim is inside the router. The router is on I have tried to reset the router is near a window I have tried changing rooms I have tried allowing atleast 15 minutes before I try changing position. The router has been working for about two months in this new address. My address is 21 Phoenix road kwamashu.
SG
Simiso G's updateReviewer Update
08 Nov 2025, 09:24Thank you for the response. It is on my rain router. I only tried the other router the day the sim replacement. It is in my rain router.
SG
Simiso G's update08 Nov 2025, 09:24
Reviewer Update
Thank you for the response. It is on my rain router. I only tried the other router the day the sim replacement. It is in my rain router.
SG
Simiso G's updateReviewer Update
12 Nov 2025, 16:56It has now been 3 business days and no replacement
SG
Simiso G's update12 Nov 2025, 16:56
Reviewer Update
It has now been 3 business days and no replacement
SG
Simiso G's updateReviewer Update
12 Nov 2025, 16:57Half month with no WiFi that’s half my money gone for nothing
SG
Simiso G's update12 Nov 2025, 16:57
Reviewer Update
Half month with no WiFi that’s half my money gone for nothing
SG
Simiso G's updateReviewer Update
14 Nov 2025, 17:55It’s now been 5 days. entering the third week with no WiFi. Service is fully paid for but I have had no return.
Please also provide the reference for this interaction
Please also provide the reference for this interaction
SG
Simiso G's update14 Nov 2025, 17:55
Reviewer Update
It’s now been 5 days. entering the third week with no WiFi. Service is fully paid for but I have had no return.
Please also provide the reference for this interaction
Please also provide the reference for this interaction