Another issue with Rain

Hi Billing department, 3 hours and 20 minutes and 3 pho r calls and still not connected. U sent me a mail and sms that I need to make payment, not even a half an hour and I was disconnected all due to me updating my contact details u changed my payment
I have paid and was apologized for this,however I paid for a service I'm currently can't use. Quick to disconnect but slow to correct your error.
I was advised by all 3 consultants to give it some time. So hopefully tomorrow this time I will be connected of I have not decided to cancel!!!
3 hours and 20 min!!

Almost 4 hours and 20min, not connected, no phone call nothing

REALLY!!!!! I OWE NOTHING!!! I ONLY UPDATED MY CONTACT DETAILS AND DUE TO THAT AS PEE 2 CONSULTANTS THE PAYMENT CHANGED!!! MONEY WENT OFF MY ACCOUNT ON THE 31 MAY. CHECK YOUR RECORDS, SOMEINE BETTER PHONE ME NOW!!!! CHECK YOUR SYSTEM AND COMMENTS!!! I OWE NOTHING

Get back to me now it has been 4 hours and email 12:07 help is on the way and still no one. I had to phone u 3 times and then I get shifty reply on here about payment when at 1 it was advised error on your part by consultant!!

I am waiting!

I just want to apologize to the 4th consultant who assisted me, however Rain is a joke! There was so much laughing and making jokes in the back ground. First the 4th consultant tells me it takes 72hours to resolve my issue, then when I lost it and wanted to speak to a supervisor apparently he or she is in a meeting at 5pm on a Saturday? Then she came back and said she will change my payment date to the 25th and connect me, but when the payment I need to phone them to correct the issue which means I am going to be DOUBLE BILLED! Why must I the customer phone for you to fix your mistake! Why must I as a customer try and sort out and waist my airtime on phoning u for 5hours and 20 minutes!!! If I get double billed on 25th of June, u can come and collect your unit and cancel!

WIll I be double billed? Cause that is what the lady said, because u connected me I have an outstanding amount however I have paid in full for this month! U are getting your facts confused!!! Speak to the first consultant so that she can confirm that the f up came when I changed my contact details and the fact that I owe was/is an error on your part!!!! So stop avoiding my question will I be double billed??????????????

So just got a message saying I have an outstanding amount due to stay connected. Payment date shows as the 1st, I was advised I need to phone after the 1st to change my payment date back to the 25th, once again incase paid for the FULL MONTH IN MAY!.