ANOTHER ****

AT THIS POINT I AM HAVING FIGHTS WITH RAIN ON A WEEKLY BASIS. ONE ISSUE IS SOLVED, ANOTHER ONE STARTS. I REQUESTED SIM SWAP FROM RAIN ON SATURDAY, THEY SAID 3-5 DAYS. TODAY I RECEIVE AN EMAIL SAYING THEY CANT GET HOLD OF ME. WHEN I GO ON THE WEBSITE TO "ASK RAIN" I AM TOLD I DIDNT REQUEST ANY SIM SWAP AND THAT I SHOULD GO TO THE NEAREST STORE TO DO THE SIM SWAP. SINCE WHEN DO WE DO THAT??? AND WHAT EMAIL DID I JUST RECEIVE IF THEY DONT DO SIM SWAPS.