ANo connection and very poor service

I am really disappointed in the poor service I received from rain and I pay monthly on time came back from holiday with very little network going back to work on Monday and working from how will I work with this bad connectivity..... Phoned Monday the 6th of January 3925 to find out what can be done was told someone will get in contact with me in 24 hours no phone call till today and just want to know are a Indian based company as I am always speaking to Indian people that don't know South African or the area I live in can I get someone to come and have a look at my router hope I will work ok on a Monday can't believe I am paying for such poor service contacted them every day since Monday no came back to me