An****nt service by rain

I am appauled by the service of Rain, i purchased their 4g sim for multiple devices about a month ago, everything was working great until i moved recently to an area which is said to have rain 5g and 4g available. Since moving i have not had any signal on my device when around the house. I called into rain and asked if they perhaps had an idea of what it could be, i was assured the area is a rain 5g and 4g area so everything should be fine, which it wasn't. I spoke with one of the technical guys who said the tower i was connected to had a user report, all he would need to do is disconnect me from the tower and i would just need to restart my device and it would connect to the nearest tower with the best signal, after doing this I still had the same problem to which the technical guy told me he would speak with his collegaues and call me the next day with information. I did not hear from him the next day so i called in at 4pm again and they told me they would send him a mail. After not hearing from him again i called in for an entire week to only be told the whole time that the area has 5g and 4g coverage, i told one of the sales consultants that I would buy the 5g if they can confirm 100% it will work as their map says so, I asked if a technician could come check if it works before I pay and then it does not to which I was told they will get back to me. I have not since heard from rain in over a month to try assist me with my problem. I was polite with all staff and even gave them an opportunity for an upsell which was ignored. I have not seen service as bad as i have experienced from rain in the past month as no one there seems to care for their jobs orbthe customers they work with.