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Siphokuhle M

1 reviews | Active since Feb 2021

07 Feb 2025, 16:10

Annoying service very terrible service

Been using rain for years but from last year I have been getting poor service I give you guys zero star I have paying all months without skipping but they telling I’m owing when I call the call center they always tell me the billing team to call me but still it’s it’s been 4/5 haven’t got a call I’m the one busy calling only to be told the billing team will contact ..such an annoying service I even regret doing business with you in these time

If you keep up like this I promise to cancel my rain service with you ….tell your billing guys to contact me can’t keep on begging you guys to do your job. …. ***

0
Replies (30)
Rain
Rain's reply07 Feb 2025, 16:19
Official
Hi Siphokuhle M,

Thank you for bringing this to our attention, we're sorry to hear this has been your experience.

We're looking into the billing query; we will be in touch to further assist.

Regards,
rain.
SM
Siphokuhle M's update07 Feb 2025, 16:33
Reviewer Update
Please Get in touch today I can’t spend another day with no service I paid today I need assistance now we have patiently waiting for too long I left my number above please do the right thing otherwise
SM
Siphokuhle M's update07 Feb 2025, 16:35
Reviewer Update
Contact Thobile Mlambo ***
Email : ***
SM
Siphokuhle M's update07 Feb 2025, 16:53
Reviewer Update
I hope this issue gets resolved can’t be going back and forward it’s bad business for you guys
SM
Siphokuhle M's update07 Feb 2025, 17:05
Reviewer Update
And on our Call the was no clarity of you gonna fix the issue that’s happening you only said you will reply on helloPeter and check my account .. please switch on my WiFi network back I paid for the service .. it has been good years with you but now it seems like it anymore
SM
Siphokuhle M's update10 Feb 2025, 14:50
Reviewer Update
If you can check correctly I paid the past months I was owing last year at Pnp Jackal creek Everything I cleared I’m not owing you guys anything I remember well you guys said you gonna clear it on your side since I paid what was owed..please check your records correctly I don’t owe you guys anything everything was settled
SM
Siphokuhle M's update10 Feb 2025, 15:48
Reviewer Update
Yes I could rather cancel doing business with you than to be ****med saying I owe while I don’t owe I paid all the amount at Pnp ..I would complain about your service knowing that I’m owing …I hope Openserve will be better !!
SM
Siphokuhle M's update10 Feb 2025, 17:22
Reviewer Update
This is really draining . .Sorry to ask but do you still physical reciepts of things you purchased last year Feb? I doubt you do ..

Make it make sense if you saying I have been owing from February why are you only closing my internet now. Cause you should have closed it I. That February huh
SM
Siphokuhle M's update10 Feb 2025, 19:49
Reviewer Update
Hi Rain

Good shot I managed to get the receipt with the help of the Pick ‘n Pay Manager I have you proof now I will be send it to your Email so you can see I don’t owe you guys nothing it’s 4 transactions that were made on the 30th
SM
Siphokuhle M's update10 Feb 2025, 21:07
Reviewer Update
I sent it already
SM
Siphokuhle M's update10 Feb 2025, 21:17
Reviewer Update
My WiFi should be open cause I paid for the service for this months as well
SM
Siphokuhle M's update11 Feb 2025, 07:44
Reviewer Update
How come do I have a balance of R1159 when I paid R R2380 on the 30th August that was me clearing every ..


Are you trying to **** me ?? You said you want proof I sent proof that I paid made 4 transactions not two ..Stop ****ming people with me you won’t win I
SM
Siphokuhle M's update11 Feb 2025, 07:46
Reviewer Update
What is the R1159 for ? Cause I paid all the months including this month we are in and my internet is still off ..Stop ****ming people ..

I sent your proof the is no money you gonna get from me any more I’m done with you
SM
Siphokuhle M's update11 Feb 2025, 08:03
Reviewer Update
You wanted proof I sent it showing that I paid what more do you want you said on our previous conversation I made 2 payments on the 30th August so I sent proof showing you I made 4 payments on that day …you guess thought I won’t find receipts well I did ..I don’t owe you guys a sent ..I even paid this month but I’m not using the service cause it’s cut off ..It’s not fair This is day and night *******!!!! I wonder how many people you doing this too .. saying they didn’t pay who’ll they did.
SM
Siphokuhle M's update11 Feb 2025, 08:06
Reviewer Update
I’m taking this matter everywhere untill I see my account r0.00 as it should be ..surely I will find people who are in the same situation as I’m in …I will continue with this battle till everything settled
SM
Siphokuhle M's update11 Feb 2025, 08:57
Reviewer Update
I’m gonna send again
SM
Siphokuhle M's update11 Feb 2025, 09:32
Reviewer Update
Hi Rain

I just sent email it’s from ***
SM
Siphokuhle M's update11 Feb 2025, 10:45
Reviewer Update
Winning?
SM
Siphokuhle M's update11 Feb 2025, 14:00
Reviewer Update
Hi Rain

After finding that I don’t owe you please open my network cause I paid this month and it’s been days not using the service which I paid for..
SM
Siphokuhle M's update11 Feb 2025, 22:17
Reviewer Update
I see you guys just open my internet back no feedback or apology of why you were cutting it off
SM
Siphokuhle M's update11 Feb 2025, 22:21
Reviewer Update
Seems like to me you don’t wanna see or admit you guys were wrong
SM
Siphokuhle M's update12 Feb 2025, 07:40
Reviewer Update
Here we go again my Account is not over due I sent you guys proof of payment..the is no payment I’m making cause I don’t owe you guys a cent

Check you emails for Proof again ..Stop making silly games I will continue fighting this battle with everything I got and make sure I make and others aware
SM
Siphokuhle M's update12 Feb 2025, 13:02
Reviewer Update
Hi Rain

How long will your investigation take and how long will I wait for your feed back


Regards
SM
Siphokuhle M's update14 Feb 2025, 16:46
Reviewer Update
Hi Rain

Please advice on the process ..

SM
Siphokuhle M's update18 Feb 2025, 11:23
Reviewer Update
Good Morning Rain

I would like to get feed back regarding the whole story it’s been days after no feedback


SM
Siphokuhle M's update18 Feb 2025, 16:12
Reviewer Update
Yoh it’s been days passed now this is really draining at this point
SM
Siphokuhle M's update18 Feb 2025, 19:32
Reviewer Update
After that please collect your router our relationship has come to an end.. just connected open

Thanks
SM
Siphokuhle M's update18 Feb 2025, 20:24
Reviewer Update
Okay you can please cut the internet from today going on so I don’t get stories that I owe …I don’t have the energy after being busy showing you guys I don’t owe I don’t need that relationship anymore
SM
Siphokuhle M's update27 Feb 2025, 23:01
Reviewer Update
Hi Rain

The. Guys came to collect your router I gave them today

I see you guys have also fixed my account showing I’m not owing but on positive R31 after all the toture/abuse I went through ..a Simple apology could have solved ..Next if you guys made a mistake Please apologise to customers that’s all it takes ..Accepting your Mistake and taking accountability
Rain
Rain's reply01 Mar 2025, 09:17
Official
Hi Siphokuhle M,

Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.