Annoying Rain services

I'm so disappointed with rain, in the beginning they were doing well but lately I'm a very unhappy customer honestly. They try to resolve the problem when I brought them here for the sim swap, I received the new sim card but it never worked. The worst part even the old sim card I have stopped working. Am I being punished for reporting them here? For the whole month of August I couldn't call, sms or do anything using their sim cards that I pay for.

I once again requested calls,emailed to no avail as previously. Do we really have to bring companies to this platform for them to care for us as their valued customers that we are or they don't think so? The service is appalling but the premium increases really now, does that make sense? I don't know what we would do without you Hello Peter, you are our refuge, without you these companies would get away with a lot. Thanks for your unwavering support, it's really much appreciated.