Annoying network connection

I have been with rain for almost two years now, without any major problems but hey, this November is been hell. Now I have been without connection since 15h00 & no assistance from them. You call & hold on, listening to a very loud annoying music, already frustrated, you with for more than 10mins before a useless consultant like Tracy Mthembu comes with not help...not even to state what the problem is. I have been calling since...