PP
Petsa P
1 reviews | Active since Jul 2020
15 Mar 2023, 11:36
ANNOYING
Since calling rain on the 26th of February 2023 telling them i got no internet , they always telling me to reset but still no network coverage . I am forever not home and when i arrive no internet or network but my money is being debited without any problem at all . Every day im being connected to a far away tower and all i get everytime i call is sorry we are escallating the matter and today its 17 days without network .
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
15 Mar 2023, 11:54Hi Petsa.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply15 Mar 2023, 11:54
Official
Hi Petsa.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
PP
Petsa P's updateReviewer Update
15 Mar 2023, 12:15Always I'm connected to a far away tower and there are five towers that are near me but always connected to the same tower . I'm given several reference number and I even send email to support , all of that it never worked . Even today I called in one of your consultant promised to call me back and never did call me . Why after upgrading I suffer from network connections and always connected to a tower which is far away from me ?
PP
Petsa P's update15 Mar 2023, 12:15
Reviewer Update
Always I'm connected to a far away tower and there are five towers that are near me but always connected to the same tower . I'm given several reference number and I even send email to support , all of that it never worked . Even today I called in one of your consultant promised to call me back and never did call me . Why after upgrading I suffer from network connections and always connected to a tower which is far away from me ?
PP
Petsa P's updateReviewer Update
15 Mar 2023, 12:19I've been moving my ZTE to separate bedroom but it doesn't make any different and I've been resetting when ever I call your customer service and it doesn't work . The question is why am I always connected to a tower which is far away from me . And I'm tired of calling with no proper assistance .
PP
Petsa P's update15 Mar 2023, 12:19
Reviewer Update
I've been moving my ZTE to separate bedroom but it doesn't make any different and I've been resetting when ever I call your customer service and it doesn't work . The question is why am I always connected to a tower which is far away from me . And I'm tired of calling with no proper assistance .
PP
Petsa P's updateReviewer Update
15 Mar 2023, 12:23For 17days doing that ...
PP
Petsa P's update15 Mar 2023, 12:23
Reviewer Update
For 17days doing that ...
PP
Petsa P's updateReviewer Update
15 Mar 2023, 12:53Yes i confirm
PP
Petsa P's update15 Mar 2023, 12:53
Reviewer Update
Yes i confirm
PP
Petsa P's updateReviewer Update
16 Mar 2023, 15:15Your so called technician(Marshall) sent me what's app confirming he's coming and for your information i also have a day job . And asked about load shedding schedule and told him its between 12-15H00 pm . So I must wait not knowing the exact time he will arrive to me while he texted me when he feel like , telling me he's heading to west rand and later to their warehouse . Still not confirming what time he will arrive to me . Are you guys professionals or your doing me a favor coming to me ?
PP
Petsa P's update16 Mar 2023, 15:15
Reviewer Update
Your so called technician(Marshall) sent me what's app confirming he's coming and for your information i also have a day job . And asked about load shedding schedule and told him its between 12-15H00 pm . So I must wait not knowing the exact time he will arrive to me while he texted me when he feel like , telling me he's heading to west rand and later to their warehouse . Still not confirming what time he will arrive to me . Are you guys professionals or your doing me a favor coming to me ?
PP
Petsa P's updateReviewer Update
17 Mar 2023, 12:23Good day
For the first time since I have my 5G I enjoyed internet yesterday . Your technician Marshall saw my frustration and assist me with my struggle . Thank you for taking action though 16days i didn't have internet .
For the first time since I have my 5G I enjoyed internet yesterday . Your technician Marshall saw my frustration and assist me with my struggle . Thank you for taking action though 16days i didn't have internet .
PP
Petsa P's update17 Mar 2023, 12:23
Reviewer Update
Good day
For the first time since I have my 5G I enjoyed internet yesterday . Your technician Marshall saw my frustration and assist me with my struggle . Thank you for taking action though 16days i didn't have internet .
For the first time since I have my 5G I enjoyed internet yesterday . Your technician Marshall saw my frustration and assist me with my struggle . Thank you for taking action though 16days i didn't have internet .