Annoyed customer

Dear Rain,

I bought the Rain router last week Friday the 10th of September 2021. I received my package on the 13th of September 2021 at 2 but it does not work. I have called your call center countless times and they have escalatesld the issue and have claimed it to be faulty Sim card. My question is how can you be selling faulty things to customers and then take you 24 to 48 hours to fix an error on a new product? BUT when we purchase the rain, money flies off our accounts. Now here I am sitting with a rain router I have paid for but it's faulty? You are also waisting my airtime as no one keeps your me informed on your progress with the NEW FAULTY product I have purchased. What concerns me is that I'm not the first person to experience this, 3 of my friends have had the same issue. Please advise?

Thank you, Janelle ***