Annoyed

It’s fine honestly, as soon as Mweb contacts me I’ll be canceling Rain. Tired of paying for wifi that doesn’t work.

You have a standard response every time. I have issues every day.

What makes me upset the most is that the last time I had this issue a technician was sent out and replaced my router no questions asked and he even told me that the routers do need to be replaced every 1-2 years and now I’m asking for the same thing my request is completely ignored. My neighbor has Rain and has no issues so it can’t be a technical issue if it’s only me with the issue

How do I change my plan to the R529 plan

Thanks. I won’t change it today. Can I just change it on the website when I want to change it.

Please can you help with a switch to 5G basic for R529, I tried on the website but it wouldn’t switch

Yes please

I tried to make a payment today but it’s not giving me the option to pay now like it used to and no other option is coming up on the website?

But I have made a manual payment every month since I started Rain?

I haven’t received the sms yet

Still nothing received

Ok. If not then, if you can guarantee that the payment will be debited the 25th it’s fine because I don’t want a call to say it’s in arrears or payment was not received.

Please advise if my account was downgraded as stated above as it still shows R739 due this month, I was told it was changed to R529

Rain confirmed on the 22nd of March that it was changed to the R 529 option.

Rain's reply:22 Mar 2023, 08:36Thank you for confirming.

Kindly note that we will scheduled your downgrade for the end of the month.

Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date. Your last bill for your current plan will be due in April on your set payment date, and from May onwards your monthly fee for your service will be R529

The email addresses provided come back as non existant

No one is coming back to me, I have no response from the either of the two email addresses provided. My wifi is supposed to be on R529 from this month but nothing has been done.

Good day, please can you confirm that the payment I made on Friday was received for R529 as I don't want a double payment this month. I tried to contact support on the app but no one has responded.

Thank you

Why was I charged 650 this month instead 529

I need to confirm that my cancelation at the beginning of the month was processed and that I will not be debited this month