Annoyed and Frustrated - Complete Incompetence

*** Spoke to Kekeletso 04/07/22 who stated that my account was in arrears and due to this I am unable to connect to my 5G however this is incorrect as my initial query logged 25/01 (***) was not addressed, where the billings were incorrect to begin with. He stated that I would received a call back with feedback the next day but still nothing.

*** Spoke to Lebogang Madubane 07/02/22 who stated that the feedback is that the billings department is still waiting on confirmation of cancellation ticket of 4G in order to investigate and process credit for incorrect invoice. This is feedback from 25/01 and no one has got back to me.

So basically I am paying for 5G which I initially took out to accommodate me working from home, and now I can't because Rain keeps telling me that my account is in arrears. So I am paying for a service I can't use for the purpose it was intended for.

How much longer must I wait????