MD
Mark Devante-Moncton
1 reviews | Active since Nov 2021
08 Jan 2024, 19:54
Annoyed Again by Rain
Been let down by Rain once again. Its 749pm and I have bee at it since 602pm. I have been trying to print and scan documents with no joy. I suspect this is because of constant throttling. My printer is constantly going offline and most devices which are only enabled up to 4g are not picking up the WIFI. If they do, its only for a small window and then the printer or device loses WIFI and goes offline.
This is so annoying plus frustrating and I need someone from Rain to call me forthwith.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
08 Jan 2024, 19:54Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply08 Jan 2024, 19:54
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
MD
Mark Devante-Moncton's updateReviewer Update
10 Jan 2024, 00:06It's been 48 hours since I filed my complaint and no one has bothered call me to fix this issue and my business is being seriously affected in a very negative way. This is NOT ACCEPTABLE!
I want to cancel my subscription. Better to not have WiFi Ans just buy data!!!
I want to cancel my subscription. Better to not have WiFi Ans just buy data!!!
MD
Mark Devante-Moncton's update10 Jan 2024, 00:06
Reviewer Update
It's been 48 hours since I filed my complaint and no one has bothered call me to fix this issue and my business is being seriously affected in a very negative way. This is NOT ACCEPTABLE!
I want to cancel my subscription. Better to not have WiFi Ans just buy data!!!
I want to cancel my subscription. Better to not have WiFi Ans just buy data!!!
MD
Mark Devante-Moncton's updateReviewer Update
11 Jan 2024, 14:30You just don’t get it. Do you? If it was that easy don’t you think I’m intelligent enough to do this? The 2.4HZ network does not even appear. As a matter of fact ABSOLUTELY NO networks are appearing on any of the other devices except for my Dell laptop, my iPhone, my newish android and the Apple TV box. Two smart TVs don’t work coz no WiFi networks are available. A 4g tablet belonging to my two year old son does not have WiFi available for access. Neither does the android box upstairs in our entertainment room nor my wife’s 4g android phone. There are NO networks available in all the latter devices to access.
Yesterday, (10 January 2024), a guy from your call center reached me so I don’t know what you are talking about when you say you tried to reach me. He was totally clueless and asked me to play around on my laptop to give access to blocked devices. He said he would call back but never did so. He said he would consult with experts on this new router that’s causing all these connectivity challenges we didn’t have before, but he never got back.
We are gatvol! My wife and I are now working on existing from Rain. It’s a hopeless network and I will go on social media forums and say this truth!!!
Yesterday, (10 January 2024), a guy from your call center reached me so I don’t know what you are talking about when you say you tried to reach me. He was totally clueless and asked me to play around on my laptop to give access to blocked devices. He said he would call back but never did so. He said he would consult with experts on this new router that’s causing all these connectivity challenges we didn’t have before, but he never got back.
We are gatvol! My wife and I are now working on existing from Rain. It’s a hopeless network and I will go on social media forums and say this truth!!!
MD
Mark Devante-Moncton's update11 Jan 2024, 14:30
Reviewer Update
You just don’t get it. Do you? If it was that easy don’t you think I’m intelligent enough to do this? The 2.4HZ network does not even appear. As a matter of fact ABSOLUTELY NO networks are appearing on any of the other devices except for my Dell laptop, my iPhone, my newish android and the Apple TV box. Two smart TVs don’t work coz no WiFi networks are available. A 4g tablet belonging to my two year old son does not have WiFi available for access. Neither does the android box upstairs in our entertainment room nor my wife’s 4g android phone. There are NO networks available in all the latter devices to access.
Yesterday, (10 January 2024), a guy from your call center reached me so I don’t know what you are talking about when you say you tried to reach me. He was totally clueless and asked me to play around on my laptop to give access to blocked devices. He said he would call back but never did so. He said he would consult with experts on this new router that’s causing all these connectivity challenges we didn’t have before, but he never got back.
We are gatvol! My wife and I are now working on existing from Rain. It’s a hopeless network and I will go on social media forums and say this truth!!!
Yesterday, (10 January 2024), a guy from your call center reached me so I don’t know what you are talking about when you say you tried to reach me. He was totally clueless and asked me to play around on my laptop to give access to blocked devices. He said he would call back but never did so. He said he would consult with experts on this new router that’s causing all these connectivity challenges we didn’t have before, but he never got back.
We are gatvol! My wife and I are now working on existing from Rain. It’s a hopeless network and I will go on social media forums and say this truth!!!
MD
Mark Devante-Moncton's updateReviewer Update
13 Jan 2024, 21:48No one has phoned me. Absolutely deafening silence from your end. PHONE ME AT 4pm ANY DAY AND RESOLVE THIS ISSUE ONCE AND FOR ALL.
MD
Mark Devante-Moncton's update13 Jan 2024, 21:48
Reviewer Update
No one has phoned me. Absolutely deafening silence from your end. PHONE ME AT 4pm ANY DAY AND RESOLVE THIS ISSUE ONCE AND FOR ALL.
MD
Mark Devante-Moncton's updateReviewer Update
15 Jan 2024, 11:39That is not the solution. It's not the solution. The solution is you call me and you send a technician with the new device if it is indeed the problem with the device. What if you courier a new device and it still doesn't work? Get a technician to come here pronto.
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
MD
Mark Devante-Moncton's update15 Jan 2024, 11:39
Reviewer Update
That is not the solution. It's not the solution. The solution is you call me and you send a technician with the new device if it is indeed the problem with the device. What if you courier a new device and it still doesn't work? Get a technician to come here pronto.
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
MD
Mark Devante-Moncton's updateReviewer Update
16 Jan 2024, 10:18Even if this is the solution, how long does it take? Whole we pay for a service, we are just not getting the quality we deserve.
MD
Mark Devante-Moncton's update16 Jan 2024, 10:18
Reviewer Update
Even if this is the solution, how long does it take? Whole we pay for a service, we are just not getting the quality we deserve.