DS
Danny S
1 reviews | Active since Oct 2019
27 Feb 2023, 12:07
Annoyed
Im really ****ed off as to why my wig keeps getting disconnected when I have made payments and the only payment im supposed to make is on March 1st!
As I mentioned before that I had paid for my rain subscription and I have proof but my account kept on being disconnected during the month.
As I recall I was supposed to make payment on the 25th of January but unfortunately I could only make it on the 30th.
After that, may payment was due for February 25 so I had made a change this month to pay every 1st which my payment is only due on the 1st of March!
As mentioned before on this conversation I made payments but I got disconnected several time!!!!
So now what’s going to happen to those days where my WiFi was switched off ? I want my days!
Can you guys fix this situation! I have proof of payment too!
Helpful (0)
Replies (7)0
Replies (7)DS
Danny S's updateReviewer Update
27 Feb 2023, 12:08I mean my wifi*
DS
Danny S's update27 Feb 2023, 12:08
Reviewer Update
I mean my wifi*
Rain's replyOfficial
27 Feb 2023, 12:12Hi Danny.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply27 Feb 2023, 12:12
Official
Hi Danny.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
DS
Danny S's updateReviewer Update
27 Feb 2023, 12:56Hi,
I’m very aware of the post payment agreement. The thing is I can’t be paying on the now and then and then 1st again if that’s the case the so something needs to be changed!
Also why was my WiFi switched off during the month ??? Because as evident I paid for it!! What must now happen to my days since you guys whammy your money on time and if not you switch it off!!
I’m very aware of the post payment agreement. The thing is I can’t be paying on the now and then and then 1st again if that’s the case the so something needs to be changed!
Also why was my WiFi switched off during the month ??? Because as evident I paid for it!! What must now happen to my days since you guys whammy your money on time and if not you switch it off!!
DS
Danny S's update27 Feb 2023, 12:56
Reviewer Update
Hi,
I’m very aware of the post payment agreement. The thing is I can’t be paying on the now and then and then 1st again if that’s the case the so something needs to be changed!
Also why was my WiFi switched off during the month ??? Because as evident I paid for it!! What must now happen to my days since you guys whammy your money on time and if not you switch it off!!
I’m very aware of the post payment agreement. The thing is I can’t be paying on the now and then and then 1st again if that’s the case the so something needs to be changed!
Also why was my WiFi switched off during the month ??? Because as evident I paid for it!! What must now happen to my days since you guys whammy your money on time and if not you switch it off!!
DS
Danny S's updateReviewer Update
27 Feb 2023, 12:57Also my billing said 1st of March not on the 25th
DS
Danny S's update27 Feb 2023, 12:57
Reviewer Update
Also my billing said 1st of March not on the 25th
DS
Danny S's updateReviewer Update
27 Feb 2023, 12:58I mean not
25th February
25th February
DS
Danny S's update27 Feb 2023, 12:58
Reviewer Update
I mean not
25th February
25th February
DS
Danny S's updateReviewer Update
27 Feb 2023, 13:13I don’t think we are understanding each other here.
When I made the payment for the December bill on January 30/31st I had then changed my billing date to every 1st which it didn’t say that I needed to pay on the 25th .when I changed the dates it’s said 1st March only!
But if that’s the case, and missed that part or the was error with your system. I don’t mind paying now and paying again month end of March because I cannot pay twice with the period of just few days!
Second of all, address my second query !
my WiFi was turned off on the 17th of February till today and now what is going to happen to my days that was turned off ?
When I made the payment for the December bill on January 30/31st I had then changed my billing date to every 1st which it didn’t say that I needed to pay on the 25th .when I changed the dates it’s said 1st March only!
But if that’s the case, and missed that part or the was error with your system. I don’t mind paying now and paying again month end of March because I cannot pay twice with the period of just few days!
Second of all, address my second query !
my WiFi was turned off on the 17th of February till today and now what is going to happen to my days that was turned off ?
DS
Danny S's update27 Feb 2023, 13:13
Reviewer Update
I don’t think we are understanding each other here.
When I made the payment for the December bill on January 30/31st I had then changed my billing date to every 1st which it didn’t say that I needed to pay on the 25th .when I changed the dates it’s said 1st March only!
But if that’s the case, and missed that part or the was error with your system. I don’t mind paying now and paying again month end of March because I cannot pay twice with the period of just few days!
Second of all, address my second query !
my WiFi was turned off on the 17th of February till today and now what is going to happen to my days that was turned off ?
When I made the payment for the December bill on January 30/31st I had then changed my billing date to every 1st which it didn’t say that I needed to pay on the 25th .when I changed the dates it’s said 1st March only!
But if that’s the case, and missed that part or the was error with your system. I don’t mind paying now and paying again month end of March because I cannot pay twice with the period of just few days!
Second of all, address my second query !
my WiFi was turned off on the 17th of February till today and now what is going to happen to my days that was turned off ?
DS
Danny S's updateReviewer Update
27 Feb 2023, 15:14I have no problem paying for the January bill now but I can’t pay again on the 1st so if we can then maybe move it to the 25th again
DS
Danny S's update27 Feb 2023, 15:14
Reviewer Update
I have no problem paying for the January bill now but I can’t pay again on the 1st so if we can then maybe move it to the 25th again