AM
Amanda M
1 reviews | Active since Feb 2021
10 Oct 2022, 00:00
Angry customer
I can never get ahold of their customer services team. I want I cancel because I'm sick and tired of rain. I hardly ever have internet access and they keep saying my issue has been reported, they will get back to me. Their service is appalling!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
10 Oct 2022, 08:18Hi Amanda.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply10 Oct 2022, 08:18
Official
Hi Amanda.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
AM
Amanda M's updateReviewer Update
17 Jan 2023, 13:393 months later, I am still waiting for a field technician as per your response. What a joke! Again, I need assistance with canceling this service. I logged a request online and it's been more than a month there's no response. I have then decided not to pay for the month of January because no one wants to attend to my cancelation request. This company is such a ****.
AM
Amanda M's update17 Jan 2023, 13:39
Reviewer Update
3 months later, I am still waiting for a field technician as per your response. What a joke! Again, I need assistance with canceling this service. I logged a request online and it's been more than a month there's no response. I have then decided not to pay for the month of January because no one wants to attend to my cancelation request. This company is such a ****.
AM
Amanda M's updateReviewer Update
17 Jan 2023, 14:11I don't want a technician I want to cancel this service. Do you honestly think that it's been 4 months of having the same issue and I've escalated this on so many occasions and nothing has been done. In that 4 months you've been charging me for a service that you have failed to provide. Do you think that's fair? And then you want to tell me that you'll send me a field agent? You gotta be kidding me!!!! Please cancel this service. That's all I want.
AM
Amanda M's update17 Jan 2023, 14:11
Reviewer Update
I don't want a technician I want to cancel this service. Do you honestly think that it's been 4 months of having the same issue and I've escalated this on so many occasions and nothing has been done. In that 4 months you've been charging me for a service that you have failed to provide. Do you think that's fair? And then you want to tell me that you'll send me a field agent? You gotta be kidding me!!!! Please cancel this service. That's all I want.
AM
Amanda M's updateReviewer Update
17 Jan 2023, 14:14Even with you, I've repeatedly advised that I want to cancel the service but you chose to ignore that request and want to send me a technician instead? Is everyone really going to ignore my cancelation request? I will definitely be taking this further.
AM
Amanda M's update17 Jan 2023, 14:14
Reviewer Update
Even with you, I've repeatedly advised that I want to cancel the service but you chose to ignore that request and want to send me a technician instead? Is everyone really going to ignore my cancelation request? I will definitely be taking this further.