Angry client

I have not had internet since the 9th of November and I’m preparing for my online exams. I called customer care and they told me that they will send my complaint to the technical team of which they have not called me yet. I called again and got through to a gentleman who told me that one of the towers is down. I further asked him for how long because it’s nearing 24 hours since I’ve had not internet and he told me that the guys were working on and to me that sounded like an escape goat for their poor services. I’m paying for the internet and I’m missing out on my group study groups, i have to use other network providers to access my WhatsApp messages and email while I paid Rain. This is a big No. This was organisation should keep in mind that it’s exam time and people need credible connections for working at home during, it’s covid times and personally I will be writing my exams from home and this is just a red flag for me as a Rain customer. A qualification can failed can take a whole year to come back from but a service provider can take a day to change. Please keep your clients in mind when the word covid pops up because without them the company will not generate any revenue, hence you need to keep them safe as we are approaching yet another covid mutation.