*********** and unwilling to assist.

Reported an issue with the connection of my router to my television early in December 2025. Received an email with instructions on a possible solution, which did not work. I communicated this via email, as well as a possible problem, as advised by a colleague in the IT industry. I then received a call on 19 December 2025, from a very rude agent, who failed to mention her name. She informed me that the problem was with me, and not the connection or the router, and half - heartedly agreed to escalate to a technician. Since the phone call, there has been no response, feedback or assistance, even after numerous emails from my side.