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Welcome M

1 reviews | Active since Sept 2016

31 Jan 2024, 13:30

***** and Pathethic Service

Rain has deducted two amounts from my bank card without my authorization. Yesterday I called and the agent who assisted me asked me to send my bank statement and a copy of my ID to *** which I did. Today I did a follow-up and was assisted by the agent named Sandiswa who refused to provide her surname she was so rude, shouting, and irritated unwilling to assist at all when I asked the question, she started shouting at me for no reason. Even if I were thinking about joining your company in the near future I would never do that your service is pathetic and unprofessional. Please investigate this deduction and refund my money as you have deducted R115 on 15 January 2024 and another R595 on 25 January 2024 without my authorization.

Name and Surname: Welcome Sipamandla Mbotshelwa ID number: *** contact number: *** Email address: *** Bank card number: ***

Please stop any future deduction from my card with immediate effect and refund my money the call reference I was given by this Sandiswa agent was ***5 please listen to the call.

0
Replies (2)
Rain
Rain's reply31 Jan 2024, 13:32
Official
Hi Welcome Mbotshelwa, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.  
WM
Welcome M's update31 Jan 2024, 18:16
Reviewer Update
Guys, please see Rain's reply below which is disgusting and unprofessional they are responding privately don't know why. They are admitting that someone else used my card to apply for Rain and they can see that there is no relationship between us but there is nothing they can do but continue to deduct on my card for the *****ulent activity and make money out of it as they are not able to change customer's profile without consent. Like really you are deducting from my card without my consent, and it has been proven beyond reasonable double that this is a *****ulent activity. Please stay away from Rain as they are unprofessional, and their agents are rude, rather go to reputable service providers.

" Hi Welcome,

Thank you for taking our call. As per the telephone conversation, we recommend disputing the charges with your bank as we are not at liberty to amend a rain customer's profile without their consent and rain does not have access to adding\changing card details.

Thank you,
rain.