*********** AND INCONSISTENT

I have been on the phone with rain for the past four months and still not getting the right answers or a better solution as long as it doesn't give them money, the consultants are rude and heartless, they don't care about their customers complaints or queries. 1, Last year in October I bought Rain 101 router and canceled 4G Home router, I made it clear to the sales person that I am cancelling 4G router because I don't want to pay for more than one router. She agreed and said Sir you only need to pay R595 for us to release Rain 101 router and I agreed. She failed to explain/disclose the terms and conditions that I was not aware of, regarding the 4G Router I cancelled. 2. In December 2023 I called rain regarding one sim card that came with 101 Router as it was not working till to date I did sim swap on their app still no respond. 3, December bill shocked me as it was higher than expected, i gnored it as I know that I don't Rain that amount, came January rain stopped their services and in april debited me twice and that make sad. I called rain to find out why was I billed twice and I wanted refund. I spoke to a lady that, I requested to be patient with me as I was going to ask questions and to make me understand why Rain debited me twice. Indeed the lady was so helpfull I wish I can remeber her name, she check my profile from the date I purchased Rain101 router to thepoint where she noticed the fault that was done by sales person from Rain. I told the lady that I am not willing to pay for Rain's employees mistake and I want my money to be refunded. The lady told me that at Rain theyy don't do refunds but she will give 30% discount for two months as May and June 2024. May rain debited R934 which is my normal debit amount, WHERE IS THE DISCOUNT YOU PROMISED, Yesteday i was checking on my app I saw next debit of R934? Where is the honesty? 4,Last week on the 18th June i called to request Simswap for the sim I received last year and never worked since then, same sim card I requested simswap for in December 2023 and adding the second sim that I lost last month nothing was done reguarding them. 5. Yesterday 24 June 2024 I called rain regarding sim cards and discount I was promised. The lady I was talking to tried to assist but failed as she kept on saying she needs to escalate the matter and she will call me back, knowing rain with escalating will take forever I asked her for reference number and she gave. ***3 6, Today I called and tried to give the lady who answered my call a reference number but she refused within 5 sec I heard a machine voice saying good bye. I called again and spoke the lady by the name of Xoli or Xolisile WOOOW WHAT A SELF CENTERED HUMAN BEING WHO NEVER MADE MISTAKE AND ADAMANT THAT RAIN IS DOING EVERYTHING RIGHT AND SHE DOESN'T SEE THE MISTAKE THAT WAS DONE BY HER COLLEAGUE WHEN I WAS TAKING THIS RAIN 101 ROUTER WITH SIMCARDS FOR PHONE AND SHE TOLD ME I AM THE ONE WHO IS LIABLE FOR THE PAYMENT. I want my refund or you fix both my sim cards and the discount. If you are unable to do so TERMINATE/DESTROY EVERYTHING THAT HAS MY NAME IN YOUR SYSTEM OR I WILL TAKE THIS TO Ombudsman