BH
Bernice H

1 reviews | Active since Oct 2019

01 Jul 2024, 13:58

And here we go again, ANOTHER REPORT OF NO SERVICE!!!!!!!!!!!!!!!

It is a waste of time and energy to try and get any service from this company. Beginning of April I reported my connection was non-existent at my new residence, they escalated it so many times I was expecting the president to call me to help with the problem, posted on Hello Peter and voila I got a reaction BUT NO SOLUTION. Beginning of May, they responded to my post and suddenly they would look into it. over a week later a technician came out installed a new router and the whole thing. Signal was still poor but there was some semblance of signal at least. Then the signal went back to barely any signal and I lost business this was somewhere at the beginning of June maybe mid June? Reported it again and got the same don't give a damn response from their call centre which is not even in South Africa btw. It is in INDIA but Rain is proudly South African right??? Anyway. Got fed up and posted on Hello Peter again. This time I had actually LOST Clients and a considerable amount of income. Again a tech came out and checked everything and FINALLY it dawned on RAIN that I don't have coverage here. Wow I have been saying this from the beginning of April why couldn't they tell me this sooner so I could switch??? So I made the wifi switch and have been trying for probably 3 weeks now to PORT my number from Rain to another carrier. I have sent dozens of PortMe#Simnumber sms' and get the run around. Today neither of the sims work, the Rain Talk App says the Rain sim is unauthorised, but the numbers are STILL NOT PORTED. I can't make or receive any calls. Neither can my husband using the other sim card. I am beyond GATVOL (FED UP) Is it too much to ask for even half decent service? I strongly recommend that anyone considering this service provider reconsider this decision because in the beginning it's great and then the nightmare begins. I am not alone in my opinion of this company, look online. Don't loose money and time in trying to get anything out of this company, go with anyone else, literally anyone.

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Replies (2)
Rain
Rain's reply01 Jul 2024, 14:26
Official
Hi Bernice,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Rain
Rain's reply01 Jul 2024, 14:30
Official
Hi Bernice,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.