KM
Kenny M
1 reviews | Active since Apr 2023
03 Apr 2023, 13:03
***** and Debiting Errors
Rain has zero accountability I say this because I had a contract with Rain and everything was fine until thye started debiting me for a router I dont know about and I was paying for something I am not getting I called them and all airtime finished while I was waiting for a agent to pickup and whenever I got through they can not assist and they will refer to my bank even tho its Rain debiting and Ive sent emails about this attached with bank statements and no responce has come from rain and their internet stopped but they continued to take my money and when I changed my bank details I open the profile to see I am owing 4800 and on their website there is no cancelations or anything. Im soo angry and feel ****med
Helpful (0)
Replies (16)0
Replies (16)
Rain's replyOfficial
03 Apr 2023, 14:23Hi Kenny
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's reply03 Apr 2023, 14:23
Official
Hi Kenny
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's replyOfficial
03 Apr 2023, 14:26Please note you have 4 outstanding invoices, please make payment and we will assist in the cancelation of your service.
Kindly note you have data usage in the service hence you liable for the invoices
Kindly note you have data usage in the service hence you liable for the invoices
Best regards,
Rain's reply03 Apr 2023, 14:26
Official
Please note you have 4 outstanding invoices, please make payment and we will assist in the cancelation of your service.
Kindly note you have data usage in the service hence you liable for the invoices
Kindly note you have data usage in the service hence you liable for the invoices
Best regards,
Rain's replyOfficial
03 Apr 2023, 14:31Please note you have two 5G active services
Best regards,
Rain's reply03 Apr 2023, 14:31
Official
Please note you have two 5G active services
Best regards,
KM
Kenny M's updateReviewer Update
03 Apr 2023, 17:18The 2 I have full awareness of . I stopped paying because midmonth I was being debited on the 15t for another router then I sent emails to stop all the routers and also sent bank statement highlighting the extra router I dont know about
KM
Kenny M's update03 Apr 2023, 17:18
Reviewer Update
The 2 I have full awareness of . I stopped paying because midmonth I was being debited on the 15t for another router then I sent emails to stop all the routers and also sent bank statement highlighting the extra router I dont know about
Rain's replyOfficial
03 Apr 2023, 18:17Please note from the email address you used on your complaint it is linked to the 2 devices with 4 outstanding invoices, kindly make payment
Best regards,
Rain's reply03 Apr 2023, 18:17
Official
Please note from the email address you used on your complaint it is linked to the 2 devices with 4 outstanding invoices, kindly make payment
Best regards,
Rain's replyOfficial
03 Apr 2023, 18:18Please provide me with your bank statement via email at ***
Best regards,
Rain's reply03 Apr 2023, 18:18
Official
Please provide me with your bank statement via email at ***
Best regards,
KM
Kenny M's updateReviewer Update
05 Apr 2023, 09:54Email has been sent
KM
Kenny M's update05 Apr 2023, 09:54
Reviewer Update
Email has been sent
Rain's replyOfficial
05 Apr 2023, 11:19Thank you it has been recieved.
Please advise if you know a Cherubin?
Please advise if you know a Cherubin?
Best regards,
Rain's reply05 Apr 2023, 11:19
Official
Thank you it has been recieved.
Please advise if you know a Cherubin?
Please advise if you know a Cherubin?
Best regards,
KM
Kenny M's updateReviewer Update
11 Apr 2023, 13:01Yes I do know him
KM
Kenny M's update11 Apr 2023, 13:01
Reviewer Update
Yes I do know him
Rain's replyOfficial
11 Apr 2023, 13:10Please note your details are tied to his account, you will need to speak to him in order for your details to be on his profile you would have to provide your card details and accept the payment request on your banking app
Best regards,
Rain's reply11 Apr 2023, 13:10
Official
Please note your details are tied to his account, you will need to speak to him in order for your details to be on his profile you would have to provide your card details and accept the payment request on your banking app
Best regards,
KM
Kenny M's updateReviewer Update
11 Apr 2023, 13:13I only paid for his first payment and he called to then cancel from paying further payments and evidently it was not
KM
Kenny M's update11 Apr 2023, 13:13
Reviewer Update
I only paid for his first payment and he called to then cancel from paying further payments and evidently it was not
Rain's replyOfficial
11 Apr 2023, 14:00Kindly note that as your payment details are on their account, your details will be debited for the overdue invoices on their account. Please note that payment details can only be changed via the account holder.
Best regards,
Rain's reply11 Apr 2023, 14:00
Official
Kindly note that as your payment details are on their account, your details will be debited for the overdue invoices on their account. Please note that payment details can only be changed via the account holder.
Best regards,
KM
Kenny M's updateReviewer Update
11 Apr 2023, 14:02which is me in this instance?
KM
Kenny M's update11 Apr 2023, 14:02
Reviewer Update
which is me in this instance?
Rain's replyOfficial
11 Apr 2023, 14:10Yes that is correct, I do suggest you contact him and get your details removed, as we are unable to remove the details on our end
Best regards,
Rain's reply11 Apr 2023, 14:10
Official
Yes that is correct, I do suggest you contact him and get your details removed, as we are unable to remove the details on our end
Best regards,
KM
Kenny M's updateReviewer Update
11 Apr 2023, 14:22He called to get it removed and to cancel none of that was done and I called in and sent emails and nothing changed I honestly have come to the conclusion that when we sign up for a contract its easy and quick but when I need assistance there is delays and excuses... I have no problem with Rain except that, The agents are not helpful at all I work as an Agent and I know its either they do not have the systems to help or its negative for them if they help cancel. I had to get on Hellopeter to get assisted when this could have been solved a year ago and saved me thousands of rands.
KM
Kenny M's update11 Apr 2023, 14:22
Reviewer Update
He called to get it removed and to cancel none of that was done and I called in and sent emails and nothing changed I honestly have come to the conclusion that when we sign up for a contract its easy and quick but when I need assistance there is delays and excuses... I have no problem with Rain except that, The agents are not helpful at all I work as an Agent and I know its either they do not have the systems to help or its negative for them if they help cancel. I had to get on Hellopeter to get assisted when this could have been solved a year ago and saved me thousands of rands.
Rain's replyOfficial
11 Apr 2023, 14:29We do apologize for the inconvenience, however, he is the account holder and would need to cancel the service and settle all outstanding invoices
Best regards,
Rain's reply11 Apr 2023, 14:29
Official
We do apologize for the inconvenience, however, he is the account holder and would need to cancel the service and settle all outstanding invoices
Best regards,