An experience from hell!!!!!

Choosing rain as my internet service provider has been one of the worst decisions I ever made in my life. I have never experienced such horrible service in my entire life from any establishment that exists on this earth.

I should have known it was going to be a hellish experience from the day I signed up because it took them 14 days to deliver my brand new router. And this was after I spent every day after the 5 business days they promised, calling them at least 5 times a day and threatening then because I had already been debited so there was no way I was going to accept not having my router delivered on time. If I have honoured my part of our agreement why can't they fulfil theirs?

As if the initial experience was not enough. Every week since then I have no internet connection. When this happens, I have to call their customer service at least 3 times before my connection is restored. They always say the same thing "Are you experiencing load shedding?" No!!!!I am not. And they always tell me I am not connected to the nearest tower and nobody can ever explain why? 🙄🙄

The final straw that has broken the camels back and pushed me to my limit is I have not had an internet connection for a full week because the router I waited for 2 weeks before it was delivered and I've barely had for 2 months has now suddenly stopped working. I called and they "escalated" to the network department, as always 🙄🙄🙄🙄. Then promised to deliver a new router which I assume will only be delivered after Christmas once they have debited my account to their hearts content.

I am just fed UP!!!!!! What kind of ISP is this????