MS
Merick S
1 reviews | Active since Apr 2021
19 Oct 2024, 13:36
Always delayed, alwa...
Always delayed, always excuses, never call back as promised
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
19 Oct 2024, 13:45Hi Merick S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Oct 2024, 13:45
Official
Hi Merick S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MS
Merick S's updateReviewer Update
24 Oct 2024, 11:03Steps followed, connectivity restored albeit on 4G. 5G is still not "available.
On 2024/10/23, connectivity problem again. Called your Support number, advised that the tower was still "being worked on" to restore 5G connectivity, since 2024/10/18.
The consultant requested we do a call when I'm at home. Arranged with your consultant to call me back at 6:30pm when I'd be at the router.
No call back again...
On 2024/10/23, connectivity problem again. Called your Support number, advised that the tower was still "being worked on" to restore 5G connectivity, since 2024/10/18.
The consultant requested we do a call when I'm at home. Arranged with your consultant to call me back at 6:30pm when I'd be at the router.
No call back again...
MS
Merick S's update24 Oct 2024, 11:03
Reviewer Update
Steps followed, connectivity restored albeit on 4G. 5G is still not "available.
On 2024/10/23, connectivity problem again. Called your Support number, advised that the tower was still "being worked on" to restore 5G connectivity, since 2024/10/18.
The consultant requested we do a call when I'm at home. Arranged with your consultant to call me back at 6:30pm when I'd be at the router.
No call back again...
On 2024/10/23, connectivity problem again. Called your Support number, advised that the tower was still "being worked on" to restore 5G connectivity, since 2024/10/18.
The consultant requested we do a call when I'm at home. Arranged with your consultant to call me back at 6:30pm when I'd be at the router.
No call back again...
MS
Merick S's updateReviewer Update
24 Oct 2024, 11:43What about the issue with my 4G connection? When will your support team address this?
MS
Merick S's update24 Oct 2024, 11:43
Reviewer Update
What about the issue with my 4G connection? When will your support team address this?
MS
Merick S's updateReviewer Update
29 Oct 2024, 11:28Pls see attached "before" & "after" screenshots, after following steps you provided.
Before.jpg 64.47 KB
After.jpg 64.63 KB
Before.jpg 64.47 KB
After.jpg 64.63 KB
MS
Merick S's update29 Oct 2024, 11:28
Reviewer Update
Pls see attached "before" & "after" screenshots, after following steps you provided.
Before.jpg 64.47 KB
After.jpg 64.63 KB
Before.jpg 64.47 KB
After.jpg 64.63 KB
MS
Merick S's updateReviewer Update
25 Nov 2024, 11:13Has the 5G tower been fixed? It has been over a month since it went down.
MS
Merick S's update25 Nov 2024, 11:13
Reviewer Update
Has the 5G tower been fixed? It has been over a month since it went down.
MS
Merick S's updateReviewer Update
25 Nov 2024, 12:12No connection 5G, still connected to 4G
MS
Merick S's update25 Nov 2024, 12:12
Reviewer Update
No connection 5G, still connected to 4G