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BL
Bri L

1 reviews | Active since Nov 2010

10 Feb 2026, 17:30

Always connected without internet

I have been using Rain for the past 7 years, there have been ups and downs with this service provider. More downs than up. I am paying almost R600 with "connected without internet". I don't understand why I have to go through what I am with this company. I first told them this year of 2026 that all of a sudden I am only connected to one specific area in my house but non to others. I literally have to buy data to work, because the internet i am paying to Rain is no use to me. Rain is like a an entity that preys on my faith in them. I pay in time every month. I have proof because they deduct on my account without fail. And I have not have internet for the past 5 months since last year. I humbly asked them to bring in a technician to sort this out to no avail. There only way I can get their attention is this???? What is wrong with you people? Are you a **** or ******? If you are not going to provide internet to me why am I paying you for? Now the problem is worse, instead of getting internet in curtain arts of my house I get no internet at all. Attend to this before I take you to court.

0
Replies (8)
BL
Bri L's update10 Feb 2026, 17:35
Reviewer Update
Give me a call and sort out this nonsense you are putting me through
Rain
Rain's reply10 Feb 2026, 17:35
Official
Hi Bri,

Thank you for bringing this to our attention. 

We're looking into your connection query; we will be in touch to further assist.

Regards,
rain

BL
Bri L's update10 Feb 2026, 17:49
Reviewer Update
You better do that with immediate attention.
BL
Bri L's update10 Feb 2026, 19:57
Reviewer Update
I recieved no phone call from you, my hone with me all the time. This is what you do to all the time. You have my number starting with 066 ending with 2549
BL
Bri L's update10 Feb 2026, 20:04
Reviewer Update
...and if I don't get calls it's always Rain's fault because my network which i pay for is down. How can I recieve calls.
BL
Bri L's update11 Feb 2026, 10:26
Reviewer Update
I have decided if you people won't provide me with network I pay for ( since the last 4 weeks) I will proceed to taking your company to small claims cort within the next 12 hrs. If a technician is not sent to resolve the issue I will proceed to court.
BL
Bri L's update13 Feb 2026, 12:34
Reviewer Update
After numerous phone calls rebooting all devices I still have no internet and Rain will debit me for no internet for over a month, tell me how this is fair. No escalation no prioritizing nothing. Rain is failing their customer severely. Today i had to call in to see if there will be any technician being sent through for my lack of internet, they told me they don't use technicians anymore, so how on earth will they fix this while I am busy paying for nothing?
BL
Bri L's update13 Feb 2026, 12:39
Reviewer Update
Still buying my own data through another service provider so I can work and my kids can do homework, yet paying Rain for nothing. So fed up with this company. One moment they are fine the next they are ****.