Almost impossible to cancel subscription with rain...

What a frustration cancelling my service with rain has been!

I sent an email after being unable to cancel my LTE in the rainGO app to rain support on the 17th of June 2025 to no avail. I also had the askrain AI chatbot to send a message to the rain staff on my behalf requesting them to get in touch with me so I cancel, also to no avail. I did receive an email response automated of course on the 17th of June telling me one the agents would get back to me - Ref ***7.

Then on the 1st of July they tried to draw a debit of R165 after I'd cancelled, and they repeatedly tried drawing it night after night for 3 nights. That cost me penalties with my bank 3 times. So out of enormous frustration I transferred money into my card for the R165, I cancelled my service again and then sat on the phone to the rain helpline *** at 15:44) only to eventually be told by the automated system that I'll be called back - Ref ***1. With my cancelation done through the rainGO app (this time I was able to cancel in the app which I wasn't before) I got another email that one of the rain agents will get back to me soon - Ref ***9.

This morning I proceed to login to the rainGO app to see if it's been sorted to now see that I still owe them R165!! The payment went through last night!!

To make matters worse, the rainGO app tells me my next payment due is the 1st of August!! How is that possible if I've already cancelled??

This has been the most unpleasant experience I've had in a very long time, and it's still not resolved, thus my review which could have been avoided...