MW
Marilyn W
1 reviews | Active since Aug 2022
21 Sept 2023, 21:02
**** allert on payments
Total ****. I specifically closed my account to switch to the 5g. They close the network and want to charge me for the month. Total **** because I pay my network upfront. Not after and we all know the WiFi is not open if you don’t pay. And they send me a email stating they will close the account for me to switch to 5g end month. It is closed. So why does it show that I’m outstanding on payment. Won’t recomend rain to anyone. This is the second time I have this problem. And I’m not gonna pay double so they either fix the problem or I switch to Herotel.
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Replies (2)0
Replies (2)
Rain's replyOfficial
22 Sept 2023, 08:16Hi Marilyn
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply22 Sept 2023, 08:16
Official
Hi Marilyn
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MW
Marilyn W's updateReviewer Update
22 Sept 2023, 17:20My problem have not been solved. Stop trying to ***** money from clients. That’s why I don’t link my bank account to rain. Big ***** if not double deductions when you close the account they still charge you for a month the account is closed. This is a pay as you go. Not a contract. I checked today and still show I owe you money. I owe you nothing. So fix this or I’m calling Herotel to install WiFi for me you not the only affordable network out there. Will definitely not recommend this network. The only reason I consider the 5 g is because I travel a lot
MW
Marilyn W's update22 Sept 2023, 17:20
Reviewer Update
My problem have not been solved. Stop trying to ***** money from clients. That’s why I don’t link my bank account to rain. Big ***** if not double deductions when you close the account they still charge you for a month the account is closed. This is a pay as you go. Not a contract. I checked today and still show I owe you money. I owe you nothing. So fix this or I’m calling Herotel to install WiFi for me you not the only affordable network out there. Will definitely not recommend this network. The only reason I consider the 5 g is because I travel a lot